other team members. Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and More ❯
Solihull, West Midlands, West Midlands (County), United Kingdom
Pontoon
other team members. Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and More ❯
GDPR Specialist knowledge of risk analysis processes Knowledge of data definitions, data standards and statutory reporting Evidence of relevant Continued Professional Development Desirable PRINCE2 Practitioner Management Qualification Diploma level ITIL or equivalent qualification or experience Knowledge of agile methodology Knowledge of procurement law relating to health and IT systems Knowledge of training methodologies Experience Essential Experience of implementing digital projects More ❯
hours as needed. Occasional travel may be required depending on client or vendor needs. Key requirements: Education: Bachelors degree in informationtechnology, Computer Science, or a related field. Certifications: ITIL, COBIT, or related certifications in IT governance and service management. PMP certification is a plus. Experience: Extensive experience in IT service delivery or IT operations management, with a focus on More ❯
on ethics, data protection, information security, and HR, protecting both physical and information assets. Skills & Experience Required Education: Associate degree or high school diploma (required) Bachelor's degree (preferred) ITIL Foundations certification CompTIA A+ certification Experience: Minimum 2 years' IT support experience in a hands-on technical role Technical Skills: Microsoft Windows OS and Office suites Hardware: PCs, laptops, mobile More ❯
Preston, Lancashire, North West, United Kingdom Hybrid / WFH Options
Morson Talent
Passion for employee engagement, productivity, and future-of-work trends. Education: Bachelor's degree in business, Computer Science, Engineering, or a related field or extensive experience in network environments. ITIL Practitioner certification desirable. Experience: 5+ years of experience in product management in a networks environment. Proven track record of launching successful products from inception to market Proven experience of managing More ❯
Portsmouth, Hampshire, United Kingdom Hybrid / WFH Options
Experis
on continuous improvement of the current solution. Focus on delivering customer service and quality solutions. DESIRED: SAP Certified MM Excellent experience in Production Planning and Warehouse Management Exposure to ITIL Framework. SECURITY CRITERIA TO BE ACHIEVED: MOD SC Security clearance More ❯
and environments ability to understand Intune administration * Knowledge on supporting conference room devices * Knowledge on managing cloud printing * Managing asset inventory. * Desktop support experience on Microsoft Managed desktop environment * ITIL certifications or process knowledge This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to More ❯
and environments ability to understand Intune administration * Knowledge on supporting conference room devices * Knowledge on managing cloud printing * Managing asset inventory. * Desktop support experience on Microsoft Managed desktop environment * ITIL certifications or process knowledge This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to More ❯
includes troubleshooting software, hardware, and networking problems. Asset and Configuration Management: Enforce asset management procedures related to desktop hardware and infrastructure. Maintain accurate records in accordance with the companies ITIL-aligned processes. Required Skills & Experience: Strong knowledge of Microsoft 365, Azure , and Active Directory . Experience with hardware rollouts , desktop/laptop imaging , and network infrastructure upgrades . Familiarity with … ITIL processes and best practices for service management. Capable of delivering 2nd/3rd line support in high-security, highly regulated environments. Competent in networking , including basic switching, routing, and diagnostics. Additional Notes: The role requires a proactive, safety-conscious individual comfortable working on-site at a nuclear facility. Must be capable of working independently, and external vendors, and ensuring More ❯
Liverpool, Merseyside, North West, United Kingdom Hybrid / WFH Options
NST Recruitment Ltd
IT support OR IT related degree/qualification Windows (10 & 11 knowledge) Office 365 Active Directory Some Azure Desirable skills as Second Line Support Engineer Microsoft certifications SCCM Migrations ITIL FS, Banking This is an exceptional Junior/Graduate Support Engineer opportunity to work with a leading company, with great rates and longevity on offer. Key skills: Junior Service Desk More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
Certes IT Service Solutions
skills and experience required: As the Service Transition Manager you will possess previous experience in a Service Transition role and of working on a large and complex IT estate ITIL experience Experience of working with the ITSM tool ServiceNow (desirable) Project management knowledge (desirable) Possess experience of operating IT systems within government environments (desirable) Demonstrable record of delivering results and More ❯
Cardiff, Butetown Community, South Glamorgan, United Kingdom Hybrid / WFH Options
IntaPeople
into business terms Experience with tools like MS Project, Azure DevOps, ServiceNow, SharePoint Nice to have: Experience delivering projects into internal support/ops teams Familiar with ITSM and ITIL frameworks Start date is flexible but ASAP preferred. More ❯
Harrogate, North Yorkshire, United Kingdom Hybrid / WFH Options
Kinect Recruitment Ltd
term career in IT Desirable Skills Exposure to Active Directory, asset management tools, or basic scripting Familiarity with cybersecurity frameworks or certifications (e.g., CompTIA Security+, Cisco CyberOps) Knowledge of ITIL, ISO 27001, or IT security standards Interest in server environments (Windows/Linux), remote support tools, and software deployment More ❯
/2016 Anti-virus and backup solutions SharePoint Telephony & Mobile Devices CRM software Further networking skills - TCP/IP, DNS, firewalls, switches, routers, etc. Any suitable certification, Microsoft, ITIL, PRINCE2 or similar. As an individual you will be customer-focused with a good customer facing/telephone manner, positive, and driven to resolve issues in a timely and effective manner More ❯
understanding of IT service delivery processes, incident management, problem resolution, and change management Excellent client management and communication skills, with a track record of building and maintaining successful relationships ITIL Foundation or higher Please respond to this advert with an up to date version of your CV and the leading consultant will be in touch. More ❯
of scripting and automation for ARIS (e.g., JavaScript, XML) is desirable. Ability to work independently and collaboratively in a dynamic environment. Preferred Certifications: ARIS Certified Administrator or equivalent certification. ITIL Foundation Certification (preferred but not required). If you are ready to take your expertise to the next level, apply now to become our next Process Management Specialist (ARIS) and More ❯
You'll Need ? The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills. ? ? ITIL minded ? Previous experience of supporting Mobile devices and hand-held devices (Intune - DEP...) ? Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of More ❯
Bletchley, Buckinghamshire, United Kingdom Hybrid / WFH Options
Summer Browning Associates
Summer-Browning Associates are currently supporting our client within the central government, who are seeking a ITIL Change Manager on an initial 6 month assignment. Location: Milton Keynes (hybrid) About the role: You will be responsible for the end-to-end operation of the Change and Configuration management teams including Process Owner accountabilities for our key customers and stakeholders. The … ideal candidate will hold active SC clearance and possess a proven background in ITIL Change Management, along with the following qualifications: Skills and Experience: Experience of negotiating conflicts between the IT team regarding changes. Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation. Knowledge of operating IT systems within Government environments. Experience with ServiceNow. Experience of … ISO9001, ISO 20000 & ISO27001. ITIL Intermediate qualified in Service Transition and/or Release Control Validation (Desirable More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
SUMMER-BROWNING ASSOCIATES LIMITED
Summer-Browning Associates are currently supporting our client within the central government, who are seeking a ITIL Change Manager on an initial 6 month assignment. Location: Milton Keynes (hybrid) About the role: You will be responsible for the end-to-end operation of the Change and Configuration management teams including Process Owner accountabilities for our key customers and stakeholders. The … ideal candidate will hold active SC clearance and possess a proven background in ITIL Change Management, along with the following qualifications: Skills and Experience: Experience of negotiating conflicts between the IT team regarding changes. Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation. Knowledge of operating IT systems within Government environments. Experience with ServiceNow. Experience of … ISO9001, ISO 20000 & ISO27001. ITIL Intermediate qualified in Service Transition and/or Release Control Validation (Desirable More ❯
Employment Type: Contract
Rate: Up to £0.00 per day + Excellent Day Rate OUTSIDE IR35
maintain Project Defect Log Create and maintain OAT Defect Log Defect Metrics Final Test Report Required Skills & Experience: ISEB Foundation in Software Testing ISEB Practitioner Certificate in Software Testing ITIL Foundation in Service Management Creation and use of Macros & Automation scripts Experience of working with AGILE methodology Unit testing & UAT experience System and Application test experience Integration & Regression test experience More ❯
maintain Project Defect Log Create and maintain OAT Defect Log Defect Metrics Final Test Report Required Skills & Experience: ISEB Foundation in Software Testing ISEB Practitioner Certificate in Software Testing ITIL Foundation in Service Management Creation and use of Macros & Automation scripts Experience of working with AGILE methodology Unit testing & UAT experience System and Application test experience Integration & Regression test experience More ❯
topologies * Excellent written and verbal communication skills Desirable: * TOGAF knowledge (certification a plus) * Strong stakeholder and team leadership skills * Ability to work independently and manage multiple priorities * Experience in ITIL-based environments and Real Time systems Note: Candidates must be eligible for SC security clearance and pass background checks. More ❯
Southampton, Hampshire, South East, United Kingdom
Spectrum It Recruitment Limited
strives to ensure they are well served Has good leadership skills and enjoys the interaction within a team What skills and experience you'll need A working knowledge of ITIL and experience in leading these processes across an organisation Service Management and Vendor Management skills Has experience leading a Service Desk and support teams Strong experience with Microsoft Azure, Exchange More ❯
for agile delivery teams. Facilitate workshops and stakeholder engagement sessions to gather insights and drive alignment. Support the design and implementation of new service management processes in line with ITIL and SIAM frameworks. Conduct impact assessments and contribute to business case development. Ensure solutions are user-centric, secure, and scalable. Support test planning and execution to validate business requirements. Communicate … effectively with both technical and non-technical stakeholders What do you need? Proven experience as a Business Analyst in transformation or service improvement projects. Strong understanding of ITIL, SIAM, and service management best practices. Experience working in agile delivery environments. Excellent stakeholder engagement and facilitation skills. Strong analytical and problem-solving capabilities. Ability to produce high-quality documentation and reports More ❯