7 of 7 Contract IVR Jobs in the UK excluding London

of XRM Toolbox * Excellent problem-solving and analytical skills * Strong communication and interpersonal skills Additional Key Experience Focus Points: * Dynamics 365 Omnichannel setup/configuration* Co-Pilot Studio voice (IVR flows)* Customisation to point 1 & 2 via code* Dynamics Marketing and Customer Insights* JavaScript security Notes: To be successfully appointed in this role, it is a requirement to hold or More ❯

a remote role with the occasional travel to the client’s office in Solihull . The focus of this role will be on Dynamics Omnichannel with Co-Pilot studio (IVR and also chat bot) to support with a project the client has inflight. The roleholder will be required to develop chatbots as well as a contact centre based on Dynamics More ❯

troubleshooting and resolution for Amazon Connect and telephony issues. This role supports configuration, integration, and performance monitoring tasks. Key Responsibilities - Investigate and resolve escalated incidents related to call flows, IVR, agent profiles, and telephony routing. - Maintain and update configuration settings in Amazon Connect and associated telephony systems. - Support integration with CRM platforms such as Pega and third-party tools. - Monitor More ❯

environment. Key Responsibilities: * Design and deliver end-to-end solutions using Dynamics 365 CE, Power Platform, and Azure * Configure and optimise Omnichannel and CoPilot Studio (live chat, voice, messaging, IVR) * Develop custom business logic and workflows using C#, JavaScript, Power Automate, and Dataverse * Build and manage Power Apps (Canvas & Model-Driven), Power Pages, and Power BI dashboards * Integrate D365 with More ❯

Puppet, Ansible • Strong exposure to Google Cloud Platform (GCP) including services like GKE • Knowledge of API security best practices and scalable architecture patterns Preferred Domain Knowledge: • Telecom systems (e.g., IVR, agent desktop integration) • E-Commerce and Payments platforms • Identity and access management systems • Service Mesh technologies such as Istio • Experience with ESB/SOA , GraphQL, Gradle/Maven Nice to More ❯

a plus Strong hands-on experience with system integration and testing Experience with System Integration Testing and User Acceptance Testing Strong understanding of API integrations across websites, payment portals, IVR, and ideally account-based ticketing systems Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are More ❯

performance, accessibility, and usability. As a RingCentral Engineer , you will bring background in support of cloud contact center environments and technologies within the UCaaS and CCaaS space such as IVR, ACD, WFM, OmniChannel, Quality Management, interaction recording, CRM integrations, interaction routing, porting, number management, and security adherence. This position will identify key customer requirements and present contact center solutions, primarily More ❯