Systems Analyst
- Hiring Organisation
- Pontoon
- Location
- Welwyn Garden City, Hertfordshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £450/day
have: Good knowledge of ITIL processes, particularly Incident and Problem Management. Experience with ITSM tools such as ZenDesk or Service Now. Proficient knowledge of Windows 11, Office 365 Suite, iOS, Android, and various peripherals. Familiarity with meeting room technologies (e.g., Cisco TP, MTR). Strong network troubleshooting skills. … background in call handling within an IT Service Desk environment. Experience troubleshooting Windows desktop issues and applications. Skills & Experience: ITIL certification is a plus. Solid understanding of IT Asset Management and the IT Asset Lifecycle. Previous experience in a 24/7 shift environment is advantageous. Exceptional customer focus ...