IT Delivery Manager - Technology Operations
- Hiring Organisation
- Red King Resourcing
- Location
- London, West End, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £500 - £550/day Dep on skills / exp - INSIDE IR35
incident response and the performance of third-party technology support providers. This is a key operational leadership role, combining service delivery, supplier management and continuous improvement. Key Responsibilities Lead the day-to-day delivery of TechBar and desktop support services, ensuring strong SLA performance and customer satisfaction. Manage third … compliance. Lead the technology response to P1 and P2 major incidents, coordinating resources, communications and resolution. Drive post-incident reviews, root-cause analysis and continuous improvement. Own and improve IT service management processes, governance and operational standards. Produce service performance reporting covering SLAs, ticket volumes, assets and incident trends. ...