2 of 2 Contract Incident Management Jobs in the West Midlands

Role Overview CPS Group UK are delighted to be supporting a major organisation that has already implemented a significant portion of its Jira Service Management (JSM) platform and established a target-state architecture. We are now hiring for a Jira ITSM Solution Architect to review, validate and optimise … practices, while identifying opportunities for improvement and guiding the delivery team through final implementation stages. Key Responsibilities * Review and validate the existing Jira Service Management architecture * Assess the operating model and alignment to ITSM best practice * Conduct architecture and process gap analysis * Evaluate CMDB maturity, structure and data model ...

Supporting the evaluation and implementation of new application features Providing oversight of designated Epic applications, including configuration decisions, upgrades, testing and risk assessments Supporting incident management and the resolution of issues affecting clinical workflows and reporting Working with IT and Epic providers to ensure effective system integration Supporting … development and delivery of user training and gathering feedback to improve system use Providing regular progress updates and reports to senior management Required experience/qualifications of the Lead Application Analyst position will include Strong experience working within an application analyst or application management environment Significant experience working ...