4 of 4 Contract Service Management Jobs in the West Midlands

Position: Service Delivery Manager Duration: 6 Months Location: Warwick/Remote Are you an experienced Service Delivery Manager ready to take your career to the next level? Our client in the utilities sector is searching for a dynamic and strategic individual to lead and enhance their service management offerings. If you have a passion for operational excellence and a knack for stakeholder engagement, we want to hear from you! Your Role: As the Service Delivery Manager, you will take full ownership of service management activities within the Strategic Infrastructure (SI) division. You … ll be instrumental in managing a UK-based Managed Service Provider, ensuring exceptional support and maintenance for MS 365 and SI applications. Your mission? To deliver outstanding application service availability and continuous improvement across the SaaS-based SI product stack! Key Responsibilities: * Lead all SI-related Service More ❯

and MS-SQL databases * A point of escalation for all Application related issues * Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards root cause analysis * Working with third … customer and keeping them in mind when taking actions or making decisions Key Skills The post holder must have: * Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs. * Ability to understand business logic, technical tools and be an analytic thinker … restores and the Application Disaster Recovery (DR) process Experience * Knowledge of web services, distributed systems, and web application development * Previous experience of Incident and Service Request resolution using Service Management Tools * An appreciation of Application languages and technologies including SQL, HTML, .Net, C# and IIS hosting * Experience More ❯

Jeopardy Coordinator- £12.62 an hour-hybrid- administration About the roleAs a Field Service Management Jeopardy Coordinator, you will be responsible for allocating work out to the Tech engineers. You will be using an automated system to allocate roles, manually assigning the work, arranging for extra staff, arranging parts More ❯

cloud environments. Familiarity with monitoring and logging tools (e.g., Prometheus, Grafana, ELK, CloudWatch). Working knowledge of cloud security principles and identity/access management in hybrid environments. Desirable: Certifications such as AWS SysOps/Architect, Azure Administrator, or Red Hat OpenShift Admin. Background in regulated or high-security … environments (e.g. public sector, defence). Experience with ITSM tools (e.g. ServiceNow, Jira Service Management) and ITIL-based processes. Knowledge of backup and recovery tools like Veeam, Commvault, or Azure Backup. You MUST hold Active SC or DV Clearance in order to be eligible for the role. Please More ❯