Service Management Contracts in the West Midlands

Service Management
England > West Midlands

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 4 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 66 95 70
Rank change year-on-year +29 -25 +14
Contract jobs citing Service Management 47 43 118
As % of all contract jobs advertised in the West Midlands 2.44% 1.83% 3.33%
As % of the Processes & Methodologies category 2.90% 2.06% 3.70%
Number of daily rates quoted 32 25 86
10th Percentile £325 £180 £134
25th Percentile £409 £206 £225
Median daily rate (50th Percentile) £450 £500 £435
Median % change year-on-year -10.00% +14.94% -13.00%
75th Percentile £578 £638 £550
90th Percentile £681 £679 £593
England median daily rate £525 £500 £520
% change year-on-year +5.00% -3.85% +9.47%
Number of hourly rates quoted 0 1 1
10th Percentile - - -
25th Percentile - £18.25 £16.50
Median hourly rate - £18.50 £17.00
Median % change year-on-year - +8.82% -30.61%
75th Percentile - £18.75 £17.50
90th Percentile - - -
England median hourly rate £17.72 £51.75 £17.21
% change year-on-year -65.76% +200.70% -18.05%

All Process and Methodology Skills
West Midlands

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 1,619 2,084 3,192
As % of all contract IT jobs advertised in the West Midlands 84.06% 88.57% 90.14%
Number of daily rates quoted 1,076 1,427 2,350
10th Percentile £275 £263 £271
25th Percentile £368 £400 £398
Median daily rate (50th Percentile) £500 £513 £488
Median % change year-on-year -2.44% +5.13% +14.71%
75th Percentile £625 £600 £575
90th Percentile £750 £699 £675
England median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +8.59%
Number of hourly rates quoted 114 49 67
10th Percentile £11.08 £12.40 £12.00
25th Percentile £14.00 £13.31 £13.94
Median hourly rate £22.50 £18.50 £17.00
Median % change year-on-year +21.62% +8.82% +2.16%
75th Percentile £40.38 £27.13 £19.68
90th Percentile £58.00 £48.75 £21.11
England median hourly rate £36.33 £37.15 £24.35
% change year-on-year -2.21% +52.57% +3.62%

Service Management
Job Vacancy Trend in the West Midlands

Job postings citing Service Management as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Management in the West Midlands

Service Management
Contractor Daily Rate Trend in the West Midlands

3-month moving average daily rate quoted in jobs citing Service Management in the West Midlands.

Daily rate trend for Service Management in the West Midlands

Service Management
Daily Rate Histogram in the West Midlands

Daily rate distribution for jobs citing Service Management in the West Midlands over the 6 months to 4 May 2024.

Daily rate histogram for Service Management in the West Midlands

Service Management
Contractor Hourly Rate Trend in the West Midlands

3-month moving average hourly rates quoted in jobs citing Service Management in the West Midlands.

Hourly rate trend for Service Management in the West Midlands

Service Management
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the West Midlands region over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Birmingham +20 22 £438 -27.08% 14
Warwickshire +7 13 £550 +22.22% 2
Coventry +13 3 £575 +9.52% 3
Dudley - 1 £313 -
Wolverhampton - 1 £475 -
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 4 (8.51%) Microsoft Office
Business Applications
1 3 (6.38%) Maximo
1 3 (6.38%) SAP ERP
Cloud Services
1 4 (8.51%) Azure
1 4 (8.51%) SaaS
2 2 (4.26%) Azure DevOps
3 1 (2.13%) AWS
3 1 (2.13%) Cloud Computing
3 1 (2.13%) GitHub
3 1 (2.13%) IaaS
3 1 (2.13%) PaaS
Communications & Networking
1 3 (6.38%) Network Security
Database & Business Intelligence
1 1 (2.13%) Flink
1 1 (2.13%) PostgreSQL
Development Applications
1 1 (2.13%) Git
1 1 (2.13%) JIRA
General
1 17 (36.17%) Social Skills
2 12 (25.53%) Analytical Skills
3 10 (21.28%) Telecoms
4 4 (8.51%) Finance
5 3 (6.38%) Law
6 2 (4.26%) Inclusion and Diversity
6 2 (4.26%) Presentation Skills
6 2 (4.26%) Public Sector
Job Titles
1 15 (31.91%) Analyst
2 7 (14.89%) Incident Analyst
3 5 (10.64%) Incident Manager
3 5 (10.64%) Project Manager
4 4 (8.51%) Architect
4 4 (8.51%) Lead
4 4 (8.51%) Major Incident Manager
4 4 (8.51%) Service Manager
5 3 (6.38%) ERP Manager
5 3 (6.38%) ERP Project Manager
5 3 (6.38%) Facilities Management Project Manager
5 3 (6.38%) Facilities Manager
5 3 (6.38%) Facilities Project Manager
5 3 (6.38%) IT Manager
5 3 (6.38%) IT Services Manager
5 3 (6.38%) Service Delivery Manager
6 2 (4.26%) Delivery Manager
6 2 (4.26%) IT Services Delivery Manager
6 2 (4.26%) ITIL Manager
6 2 (4.26%) Technical Analyst
Libraries, Frameworks & Software Standards
1 5 (10.64%) Middleware
2 1 (2.13%) Kafka
2 1 (2.13%) RabbitMQ
2 1 (2.13%) Vue
Miscellaneous
1 11 (23.40%) Operational Technology
2 6 (12.77%) Data Centre
3 5 (10.64%) SCADA
3 5 (10.64%) Virtual Team
4 2 (4.26%) CMDB
Operating Systems
1 5 (10.64%) Unix
Processes & Methodologies
1 37 (78.72%) ITIL
2 21 (44.68%) ITSM
3 16 (34.04%) Incident Management
4 10 (21.28%) Performance Management
5 9 (19.15%) Agile
5 9 (19.15%) Analytical Thinking
5 9 (19.15%) Service Delivery
6 8 (17.02%) Computer Science
6 8 (17.02%) Decision-Making
6 8 (17.02%) Problem-Solving
7 7 (14.89%) Project Management
8 6 (12.77%) Asset Management
9 5 (10.64%) Cybersecurity
9 5 (10.64%) Data Centre Operations
9 5 (10.64%) Proactive Monitoring
9 5 (10.64%) Problem Management
9 5 (10.64%) Release Management
10 4 (8.51%) Analytics
10 4 (8.51%) Continuous Improvement
10 4 (8.51%) Project Delivery
Programming Languages
1 1 (2.13%) C#
1 1 (2.13%) Python
Qualifications
1 8 (17.02%) Degree
2 2 (4.26%) SC Cleared
2 2 (4.26%) Security Cleared
3 1 (2.13%) BPSS Clearance
3 1 (2.13%) Computer Science Degree
3 1 (2.13%) ISTQB
3 1 (2.13%) ISTQB Advanced Certification
3 1 (2.13%) ITIL Certification
3 1 (2.13%) ITIL Foundation Certificate
3 1 (2.13%) PMI Certification
3 1 (2.13%) PMP
Quality Assurance & Compliance
1 3 (6.38%) SLA
2 1 (2.13%) QA
System Software
1 1 (2.13%) Docker
Systems Management
1 1 (2.13%) HP ALM
1 1 (2.13%) Kubernetes
1 1 (2.13%) Terraform
Vendors
1 20 (42.55%) ServiceNow
2 5 (10.64%) BMC
3 3 (6.38%) Sage
3 3 (6.38%) SAP
4 1 (2.13%) HP
4 1 (2.13%) Microsoft
4 1 (2.13%) Oracle