1 of 1 Contract Change Control Jobs in Wiltshire

standards, and embedding best practice across a multi-supplier ecosystem. Key Responsibilities Lead the design, implementation, and optimisation of ITSM processes (Incident, Problem, Change, Request, Service Level Management) Act as the primary interface between technical teams, suppliers, and MoD stakeholders Ensure service delivery aligns with MoD policies, security standards … operational objectives Drive service performance, governance, and reporting (SLAs, OLAs, KPIs) Own Major Incident Management, ensuring effective resolution and stakeholder communication Oversee change control and service transition processes Manage multi-vendor/SIAM environments, ensuring seamless service integration Champion ITIL best practice and continuous service improvement (CSI) Maintain ...