2 of 2 Contract CRM Jobs in Worcestershire

using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely resolution or escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while … appropriate department when necessary. Assist with order placement, processing, tracking, and returns or exchanges. Accurately input and update customer information in the CRM (Customer Relationship Management) system. Ensure follow-up on open issues or customer requests to maintain a high level of satisfaction. Collect customer feedback and report trends ...

ASAP Location: Hybrid - 1 day per week onsite in Worcestershire Overview We're working with a large organisation undertaking a major 5-year Salesforce CRM transformation. This role sits in Year 2 of the programme, with initial groundwork already completed. The successful Business Analyst will play a key role … implementation and integration of Salesforce CRM, working closely with senior stakeholders, delivery teams, and external suppliers to refine and shape requirements and drive delivery forward. Key Responsibilities Refine, challenge, and improve existing business requirements rather than producing them from scratch Support the implementation and integration of Salesforce CRM solutions Work ...