18 of 18 Remote/Hybrid Contract Journey Map Jobs

build shared understanding and momentum. Guide multidisciplinary teams through complex problem-solving and transformation initiatives. Create and maintain service maps, service blueprints, journey maps and other design artefacts that support decision-making. Use research, data, analytics and operational insight to identify problems, opportunities and improvement initiatives. Design, develop ...

usability testing and research workshops. Selecting appropriate qualitative and quantitative research methods. Creating research plans, discussion guides and test scripts. Developing user personas, journey maps and other research artefacts. Producing wireframes and prototypes to support usability testing. Analysing research findings and presenting actionable insights to stakeholders. Working closely ...

within Banking or Financial Services . Experience designing AI-powered or AI-assisted digital products. Expertise in end-to-end UX design including journey mapping, workflow design, wireframing, prototyping, and usability testing. Experience designing complex enterprise applications and multi-persona user experiences. Ability to simplify complex operational workflows ...

public sector challenges and shape new digital services. You'll have experience across the service design lifecycle, including user research, ethnography, workshop facilitation, journey mapping, ideation and high-level prototyping. A background in interaction or UX design is also welcome if you've developed strong research and service ...

public sector challenges and shape new digital services. You'll have experience across the service design lifecycle, including user research, ethnography, workshop facilitation, journey mapping, ideation and high-level prototyping. A background in interaction or UX design is also welcome if you've developed strong research and service ...

applications Strong stakeholder engagement and workshop facilitation skills Experience working within agile, multidisciplinary teams Ability to produce high-quality service design artefacts including journey maps, service blueprints and ecosystem maps Desirable Experience of government service assessments Experience working within complex transformation programmes Familiarity with tools such as Miro ...

manner. Curiosity & Passion: A desire to improve services and deliver better customer outcomes. Desirable: Experience in service design, user-centred design, or customer journey mapping. Familiarity with the energy sector, or complex stakeholder environments. Background in utilising customer insights for prioritisation and decision-making. At our client ...

working knowledge of Figma and FigJam for UX design, prototyping, flows and collaborative workshops Familiarity with tools such as Miro for collaborative ideation, journey mapping and workshops Ability to take complex problems and turn them into clear, intuitive experiences Strong wireframing, prototyping and visual communication skills Confidence exploring ...

working knowledge of Figma and FigJam for UX design, prototyping, flows and collaborative workshops Familiarity with tools such as Miro for collaborative ideation, journey mapping and workshops Ability to take complex problems and turn them into clear, intuitive experiences Strong wireframing, prototyping and visual communication skills Confidence exploring ...

teams. Strong experience writing user stories, acceptance criteria and detailed functional requirements. Experience working within Agile/Scrum delivery environments. Knowledge of customer journey mapping and digital user experiences. Strong analytical, documentation and workshop facilitation skills. ...

Service Design capability and mentor junior designers Expereince required: Strong DDaT Service Design experience Proven Discovery - Alpha - Beta - Live delivery Excellent service mapping, journey mapping and blueprinting skills Experience influencing complex stakeholder groups Agile/SAFe experience Government, Defence or regulated-sector experience highly desirable ...

problems, using a variety of inputs from across the team and by developing necessary outputs (e.g. wireframes, blue-prints, standard operating procedures, customer journey maps, end to end process maps, etc) Strong data architecture experience across complex, multi-system programmes. Practical understanding of application integration architecture, including APIs ...

tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents ...

tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents ...

Customer Journey Manager Edinburgh/Hybrid Contract to Feb 27 Salary from £50,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate … currencies. They help our customers become more efficient, more secure and more successful. We are looking for an experienced customer centric Customer Journey Manager (CJM) to join my clients team. The position is being offered on a contract to February 2027. You will be working Monday to Friday ...

Project/Customer Journey Manager Leeds/Hybrid Contract to February 27 Salary from £50,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect … They help our customers become more efficient, more secure and more successful. We are looking for an experienced customer centric Project/Customer Journey Manager (CJM) to join my clients team. The position is being offered on a contract to February 2027. You will be working Monday ...

service management processes using Human-Centred Design principles. You'll conduct user research, facilitate workshops and create service design artefacts including user personas, journey maps, service blueprints and future operating models. You'll also identify opportunities to improve services through AI, GenAI and automation, ensuring any changes genuinely … service areas. We're looking for experience in: Human-Centred Design (HCD) Service Design within large transformation programmes User research and stakeholder engagement Journey mapping (AS-IS/TO-BE) Service blueprints and operating model design Workshop facilitation Design Thinking AI, GenAI and automation opportunities Miro and/ ...

experienced Cryptography Engineer to help future-proof our enterprise infrastructure. You'll be working directly on our Post-Quantum Readiness & Crypto-Agility journey -mapping business impacts, running risk assessments, and delivering … hands-on Proofs of Concept (PoCs) to move critical banking systems to a quantum-safe state. What You'll Be Doing Build Migration Strategies: Map business impacts and design migration roadmaps to transition away from legacy algorithms. Assess Quantum Risk: Perform Q-Day risk assessments across internal systems ...