3 of 3 Remote/Hybrid Contract Journey Map Jobs

CLIENT stakeholders and end user representatives to understand needs, workflows and pain points at Above Secret classification level Building and maintaining user personas, journey maps and process maps that reflect the AS user population - who they are, how they access the system, what they need ...

pragmatic research approaches are essential. Key Responsibilities Conduct user research within classified MOD environments Engage senior military and civilian stakeholders Develop personas, journey maps and process maps Produce Business Change Assessments Define onboarding and IMPEX processes Support service design and operational readiness Document findings in approved secure environments ...

meetings. Key Responsibilities Lead end-to-end user-centred service design activities. Collaborate with user researchers, product managers, interaction designers and technical teams. Map complex service journeys and identify opportunities for improvement. Create service blueprints, journey maps, prototypes and other UCD artefacts. Facilitate workshops, co-design sessions ...