5 of 5 Remote/Hybrid Contract Problem Management Jobs

Incident & Problem Manager Location: UK (Remote) Day Rate: £450 per day (Outside IR35) Duration: 6 months Role Overview We are seeking an experienced Incident & Problem Manager to take ownership of end-to-end production incident and problem resolution within a complex IT environment. This role is responsible … recurrence. You will work closely with technical teams, service owners and stakeholders to maintain operational stability and improve overall system reliability. Key Responsibilities Incident Management * Act as the primary escalation point for high-priority and major incidents * Ensure incidents are accurately logged, categorised and prioritised * Lead incident bridge calls ...

through automation and improved operational tooling. Collaborate with engineering teams to incorporate reliability into services through design enhancements and resilience patterns. Incident and Problem Management Excellence Enhance production outcomes through effective incident response practises, including major incident triage, root cause analysis, and post-incident reviews. Strengthen problem management processes to reduce repeat incidents and mitigate technical debt risks. Observability and Tooling Enablement Set observability standards across logs, metrics, traces, and dashboards to enhance service detection and restoration times. Partner with platform and tooling teams to align SRE needs with enterprise-level tools and processes. Stakeholder ...

ownership boundaries across teams. Build a high-performing, accountable ops culture with clear KPIs. Manage on-call, rota, and support coverage models. Incident, Problem & Change Management Own major incident management, stakeholder communication, and service recovery. Ensure effective problem management with trend analysis and long-term … operational risk registers, audits, and compliance actions. Represent Operations in service reviews, governance forums, and audits. Manage third-party and vendor operational performance. Stakeholder Management Primary ops interface for: Product Owners Delivery Managers Architecture & Security Business and Senior Leadership Provide clear, data-driven service reporting (availability, incidents, risks, improvements ...

Engineer to join our business in Poland. The role is fully remote working but the candidate must be in Poland. Responsibilities: Incident and Event management of multi-vendor IP, Transmission and Voice network equipment Initial troubleshooting of multi-vendor IP, Transmission and Voice network equipment Supporting internal and external … departments in troubleshooting network and service issues Management of order, delivery and cancellation process using prescribed workflows and tools Communication with client end-customers (telephone, hotline, email) Communication with client service managers and operations team (telephone, hotline, email) Communication with internal and external suppliers and carriers (telephone, hotline, email ...

role in shaping service strategy and driving process improvements Process Improvement: Identify and address shortcomings in business practices, suggesting and implementing improvements. Leads on Problem Management reviews following significant incidents Operational Accountability: Accept 24/7 responsibility for service availability, performance, and currency leading incident recovery minimizing impact … quality and implement best practices Critical Thinking: Undertakes analysis of multiple sources of data and uses research, active listening and observation to identify the problem/situation and generate simple ideas SRE and Service Engineering: Applies software and automation as tools to solve challenges and manage production systems ...