3 of 3 Remote Contract Problem Management Jobs

are subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues Strong analytical … problem solving and decision making skills Skills and Attributes Extensive experience working with Intune, relating to Autopilot, Configuration Profiles, Apps Extensive experience working with SCCM, Software Updates and application packaging. Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles. Extensive experience working with common Microsoft technologies such as patch management, mobile device management and monitoring systems. Extensive experience working with Windows desktop, including all levels of troubleshooting. Extensive experience working with cloud, server, desktop, network and telephony providers. Good knowledge of PowerShell and Tanium. Good knowledge of IT security practices and the implementation of tools that provide MFA, DLP, proxy services, encryption, event logging and alerting. Demonstrate examples More ❯

Systems and Theory of Constraints Experience leading and caching teams with varying levels of experience In depth experience in Release Planning and Support, In depth experience in Complex Change Management Processes Complex Financial Services experience Release Responsibilities: Release planning- on a minimum of a weekly basis Supporting to remove impediments and blockers that arise with work/progress towards … a release, keeping deliverables on track Setting up of appropriate change requests Ensuring we meet our release audit/management responsibilities, following the correct release steps and document trails such as TSR's etc. Liaising with change management and ensuring appropriate approvals in place for releases, including attending CAB if needed. Resourcing both release support and warranty support … challenges arise Increasing release fluidity in the squad, driving forward value add activity and progressive release processes/speed/frequency improvements Incident Responsibilities: Liaising and engaging major incident management when incidents occur Supporting bridge calls during incidents and engaging the right support Helping trace back incident root causes/impediments based on release schedules and service now records More ❯

the company's network infrastructure. Key Responsibilities: Network & Security Monitoring: Perform daily monitoring of network infrastructure and cyber security systems to prevent unplanned downtime, security breaches, or vulnerabilities. Network Management: Develop, maintain, and support the organization's network, including managing Layer 2/3 devices, LAN/WAN, B2B connections, remote access, load balancing, Wi-Fi, and network performance … tools. IT Security Management: Manage IT security systems, including next-generation firewalls, IPS, SIEM tools, endpoint security, and other devices/services. Respond to and analyze security incidents, deploying patches and mitigating vulnerabilities promptly. Security Incident Response: Identify and respond to external and internal threats, investigate security incidents, and implement necessary fixes. Project Collaboration: Work on cyber security projects … particularly those requiring security input, including the rollout of new security measures across the organization. Tool & Software Management: Install and manage firewall and data encryption software to protect sensitive business information. Risk Assessment: Continuously assess risks and report to management to support informed decision-making on cyber security matters. Incident & Service Management: Manage and resolve incidents or More ❯