18 of 18 Remote/Hybrid Contract Service Design Jobs

Service Design Lead – Strategy, Design, Stakeholder, Users, Collaboration My leading client based in London is looking for an experienced Service Design Lead for an initial 3 month contract with the view to extend Please note this role is hybrid and will require 50% attendance … policy and regulatory function within the organisation Drive innovation Work with senior stakeholders across the organisation and wider society Make a visible impact As Service Design Lead you will shape, steer and deliver the service design approach, working across policy teams, project stakeholders and multidisciplinary specialists. ...

Service Design & Transition Lead - ECB Programme Contract: 12 Months Location: London - Hybrid (5 days in 10 in the office) Rate: Highly Competitive Status: Inside IR35 Working Pattern: Full-time We are currently recruiting for an experienced Service Design & Transition Lead to join a major transformation programme … bank in EMEA and meet the regulatory expectations of the European Central Bank (ECB). The successful candidate will lead the end-to-end service design and introduction lifecycle, ensuring all new or changed services are operationally ready, compliant, resilient, and aligned with both regulatory and internal standards. ...

Service Design & Transition Manager Location: Telford Hybrid (2 days onsite per month) Day Rate: Up to £490/day inside IR35 Clearance: Active SC Clearance required Sector: Public Sector Overview We are looking for a Service Design & Transition Manager to support end-to-end service design and transition activities across project delivery teams. This role is focused on ensuring new or changed services are operationally ready, fully tested, and successfully transitioned into live service. You will work closely with project, technical, and support teams to identify operational risks, develop support models, and ensure ...

Product Service Lead | 6 -Month Fixed-Term Contract Wembley Stadium | Hybrid Working (2 days per week onsite) The Football Association is looking for a Service Product Lead to join our Technology team and play a pivotal role in shaping how IT services are designed, introduced, transitioned, supported … enjoys building structure, improving processes, and driving operational excellence within a complex and evolving environment encompassing our cloud and SaaS estates. Our current Product Service Management capability is still developing, so we are looking for an experienced professional who can bring clarity, governance, and best practice while building strong ...

Service Transition Analyst (Contract) Location: South West (Hybrid Aztec West/Bridgwater) Day Rate: £525 per day Inside ir35 Contract Type: Contract Duration: 6 Months Overview We are seeking an experienced Service Transition Analyst to lead and support the design, transition, and continuous improvement of IT services … business needs, compliance requirements, and cost expectations. You will act as a key interface between project delivery teams and IT operations, ensuring that all service introduction activities are completed to a high standard and aligned with best practice. Key Responsibilities Lead the service design and transition activities ...

organisation undertaking large-scale digital transformation across citizen-facing services. They are seeking an experienced Senior User Researcher to join a multidisciplinary User-Centred Design (UCD) team, contributing to the delivery of high-quality, accessible digital services aligned to GDS standards . This role will focus on Discovery … Alpha phases , helping shape services that meet the needs of the UK public while supporting evidence-based decision-making across product and design teams. The Role You will work as part of a cross-functional UCD team alongside designers, product managers, and engineers to plan and deliver user research ...

front-to-back architectural integrity of the platforms, ensuring seamless integration between Portfolio Management Systems (PMS) and accounting frameworks. Key Responsibilities: Systems Evolution: Design and oversee the implementation of front-to-back architecture covering PMS, IBOR (Investment Book of Record), and ABOR (Accounting Book of Record). Operational Lifecycle … Architect robust solutions for complex investment events, including Capital Calls, distributions, and multi-tier fund structures. Service Design: Lead and participate in Service Design workshops to translate business requirements into scalable, resilient technical blueprints. Output Leadership: Drive the creation of high-quality architectural artifacts (HLDs, LLDs ...

Senior Service Designer (Telco) Up to £500 per day outside IR35 Newbury - Hybrid working A global Telecommunications client is looking for a highly experienced Senior Service Designer to join their team and play a key role in shaping seamless, end-to-end customer experiences within the telecommunications space. … This is an opportunity to work on complex, large-scale services spanning both fixed and mobile connectivity. Key Responsibilities Lead the design of end-to-end services across digital and operational touchpoints Translate complex technical and business requirements into intuitive, user-centred service experiences Collaborate closely with cross ...

Service Designer/Transition Lead – SC Cleared 3 Month Contract London (Hybrid) £425-£450/day (Outside IR35) Service Designer/Transition Lead needed with active SC Security Clearance . Experience the Design, Governance, Business Change and Transition activities required to establish a compliant Service Model … aligned agreed obligations. Worked with Service High-Level Design (SHLD), RACI model, Requirements Traceability Matrix (RTM) & Business Change. Paying up to £450/day (Outside IR35). Start ASAP in May 2026 and rolling 3 month contract. Hybrid Working – 2/3 days/week remote (WFH) + ...

looking for a Service Architect to join on a 6 month contract (strong potential to extend). Role: Service Now structure, automation workflow, and implementation Service Design of product management and support workflows across several hundred products Service Design for a platform-based product ...

Senior Service Designer (GDS) - Contract Pay Rate: £450 per day (Inside Via Umbrella) Working arrangement: Fully Remote Duration: Contract until November (scope for extension) Urgent Requirement We are currently looking for an experienced Senior Service Designer to join a high-profile government programme delivering digital transformation at scale. … This is an exciting opportunity to work on complex, user-centred services within a fast-paced environment, applying GDS (Government Digital Service) standards and principles . Key Responsibilities Lead end-to-end service design across complex digital services Map and improve user journeys, ensuring services meet user ...

diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application Specialists to ensure designs reflect … from various data sources to provide a holistic view of customer journeys. Journey Optimization & Continuous Improvement : Identify and prioritise key customer journeys for analysis. Design and promote improvement initiatives based on customer and operational impact. Continuously assess journey performance from both customer and business perspectives. Key Skills & Capabilities : Core ...

diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application Specialists to ensure designs reflect … from various data sources to provide a holistic view of customer journeys. Journey Optimization & Continuous Improvement : Identify and prioritise key customer journeys for analysis. Design and promote improvement initiatives based on customer and operational impact. Continuously assess journey performance from both customer and business perspectives. Key Skills & Capabilities : Core ...

Analyse existing business processes to understand pain points, inefficiencies, and improvement opportunities Use data and reporting to inform decisions around process improvement and optimisation Design and deliver Power BI dashboards and reports to support insight-driven decision-making Automate manual or repetitive data and reporting processes where appropriate Elicit … Process Optimisation Strong ability to use data to evaluate and improve business processes Hands-on experience with Power BI (data modelling, DAX, dashboard design) Experience analysing process performance using data and metrics Strong understanding of data transformation and preparation (e.g. Power Query) Confident engaging with both technical ...

stakeholders while delivering meaningful public-facing services, this role offers visibility, autonomy and tangible outcomes. You'll work within an agile, multidisciplinary team to design, write and improve content for digital services, ensuring it meets user needs and aligns with GDS standards. You'll collaborate closely with product … confidently challenge poor content to deliver clear, accessible journeys. Key experience: Designing and editing content for digital services Strong understanding of GDS standards, service design and content patterns Experience working in agile delivery environments Excellent copywriting, editing and proofreading skills Proven senior stakeholder management and influencing capability Ability ...

Your new company You'll be joining a large, complex organisation undergoing significant transformation across its application and service landscape. The business is investing heavily in improving the quality, governance, and operational use of its CMDB and enterprise architecture data, with ServiceNow and LeanIX at the heart of this … journey. The environment is collaborative, delivery-focused, and federated, requiring strong engagement across IT Operations, Architecture, Application Support, and Service Design & Transition teams. Your new role As a CMDB & LeanIX Data Steward, you'll act as the hands-on authority for configuration and application data across ServiceNow CMDB ...

cleared Performance Analyst to support the delivery of a high-profile central government digital programme. This role focuses on measuring, analysing, and improving service performance using data-driven insight, helping to optimise user journeys and drive continuous service improvement across complex government environments. This is a hands … analytical role, working closely with product managers, user researchers, service designers, and engineers to define meaningful metrics, build dashboards, and generate actionable insights that inform strategic decisions. Key Requirements Active Security Clearance (SC) - must be current and transferable Proven experience as a Performance Analyst within central government or regulated ...

Role: Senior Mobile Interaction Designer Location: London (Hybrid) Duration: 12 Months Day rate: £600 Inside IR35 Minimum 5 years UK residency required Key Responsibilities Design clear, accessible, and user-centred interaction flows across complex end-to-end services Create mobile-first experiences across iOS and Android platforms Work closely … with service designers, researchers, developers, and product teams to shape user journeys and design decisions Mobile Prototyping Create high-fidelity interactive mobile prototypes to demonstrate interactions, gestures, transitions, and system behaviours Use prototyping tools and lightweight code to simulate complex user flows and interactions Support testing, feasibility discussions ...