City, Cardiff, United Kingdom Hybrid / WFH Options
Concept Resourcing
Lead Service Designer Day Rate: 312 Inside IR35 Duration: 6 Months Location: Hybrid (Cardiff twice a month) Shape and Deliver Outstanding User-Centred Services We are seeking an experienced Lead Service Designer to play a pivotal role in designing and delivering user-centred services. With responsibilities spanning complex … services and teams, you'll collaborate with service managers, programme directors, and the newly formed UCD Team to set direction and embed best practices. This role offers the opportunity to lead on strategic servicedesign and drive impactful, user-focused outcomes. What You'll Do Leadership & Innovation … Mentor and guide teams, sharing best practices and fostering collaboration across stakeholders. Strategic Design: Lead the planning and organization of intricate programmes, design systems for use across multiple services, and apply strategic thinking to deliver exceptional user experiences. Problem-Solving & Improvement: Use research and creative methodologies to address More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Concept Resourcing
Lead Service Designer Day Rate: £312 Inside IR35 Duration: 6 Months Location: Hybrid (Cardiff twice a month) Shape and Deliver Outstanding User-Centred Services We are seeking an experienced Lead Service Designer to play a pivotal role in designing and delivering user-centred services. With responsibilities spanning complex … services and teams, you'll collaborate with service managers, programme directors, and the newly formed UCD Team to set direction and embed best practices. This role offers the opportunity to lead on strategic servicedesign and drive impactful, user-focused outcomes. What You'll Do Leadership & Innovation … Mentor and guide teams, sharing best practices and fostering collaboration across stakeholders. Strategic Design: Lead the planning and organization of intricate programmes, design systems for use across multiple services, and apply strategic thinking to deliver exceptional user experiences. Problem-Solving & Improvement: Use research and creative methodologies to address More ❯
days a week office based, 3 days remote) Competitive Salary plus performance related bonus Fantastic opportunity to secure a permanent role as a Service Domain Lead with DCC. DCC requires an experienced Architect to be the Design Lead for DCC to Programmes to drive development, improvement and maintain … own the evolving end to end architecture.The Service Domain Lead role will be centred on the Central Switching Service, supporting its evolution and continuous improvements. What will you be doing? Ownership of a programmes end-to-end architecture, providing technical product ownership, functional leadership to other domain architects … applications, data, infrastructure, security, service) to ensure overall cohesion and architectural consistency. Ensuring all services underpinned by technologies developed to achieve a single vision and a controlled set of integrated designs through a Systems Engineering standard approach. Ownership of key DCC and stakeholder requirements and the resultant DCC ServiceMore ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
HMRC
Services People, Process and Technology Team, known as PPT. PPT provides a range of user-centred digital support to our colleagues, such as Content Design, Publishing, User Research, Business Analysis and Automation, in addition to Project, Change, and Product Management services. Job description HMRC is currently undertaking some of … the largest digital transformation programmes across Government and other sectors. Our user researchers are at the core of keeping user needs central to design and implementation, providing an opportunity to shape and improve Services that impact millions of users daily. You will be joining a thriving and supportive User … and conducting user research in larger teams and on more complex services, including playing back user research to stakeholders and digital teams. Understanding the service problem then aligning user research activities to influence and support decision-making. Applying a range of techniques to analyse and synthesise user research insights More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
HMRC
Services People, Process and Technology Team, known as PPT. PPT provides a range of user-centred digital support to our colleagues, such as Content Design, Publishing, User Research, Business Analysis and Automation, in addition to Project, Change, and Product Management services. Job description HMRC is currently undertaking some of … the largest digital transformation programmes across Government and other sectors. Our user researchers are at the core of keeping user needs central to design and implementation, providing an opportunity to shape and improve Services that impact millions of users daily. You will be joining a thriving and supportive User … and conducting user research in larger teams and on more complex services, including playing back user research to stakeholders and digital teams. Understanding the service problem then aligning user research activities to influence and support decision-making. Applying a range of techniques to analyse and synthesise user research insights More ❯
Liverpool, Merseyside, North West, United Kingdom Hybrid / WFH Options
HMRC
Services People, Process and Technology Team, known as PPT. PPT provides a range of user-centred digital support to our colleagues, such as Content Design, Publishing, User Research, Business Analysis and Automation, in addition to Project, Change, and Product Management services. Job description HMRC is currently undertaking some of … the largest digital transformation programmes across Government and other sectors. Our user researchers are at the core of keeping user needs central to design and implementation, providing an opportunity to shape and improve Services that impact millions of users daily. You will be joining a thriving and supportive User … and conducting user research in larger teams and on more complex services, including playing back user research to stakeholders and digital teams. Understanding the service problem then aligning user research activities to influence and support decision-making. Applying a range of techniques to analyse and synthesise user research insights More ❯
Worthing, West Sussex, South East, United Kingdom Hybrid / WFH Options
HMRC
Services People, Process and Technology Team, known as PPT. PPT provides a range of user-centred digital support to our colleagues, such as Content Design, Publishing, User Research, Business Analysis and Automation, in addition to Project, Change, and Product Management services. Job description HMRC is currently undertaking some of … the largest digital transformation programmes across Government and other sectors. Our user researchers are at the core of keeping user needs central to design and implementation, providing an opportunity to shape and improve Services that impact millions of users daily. You will be joining a thriving and supportive User … and conducting user research in larger teams and on more complex services, including playing back user research to stakeholders and digital teams. Understanding the service problem then aligning user research activities to influence and support decision-making. Applying a range of techniques to analyse and synthesise user research insights More ❯
City, Cardiff, United Kingdom Hybrid / WFH Options
Concept Resourcing
dynamic team as an experienced Interaction Designer, contributing to impactful services such as Vaccination and Pharmacy Services. In this leadership role, you'll develop design concepts, coach and mentor teams, and set best practices, shaping both strategy and execution. Collaborate with service managers and stakeholders to create user … meaningful outcomes. What You'll Do Leadership & Mentorship: Guide teams, foster motivation, and share best practices while resolving team challenges. Strategic Planning: Lead complex design activities, compare processes, and drive measurable outcomes with a focus on end-to-end service design. Innovation & Prototyping: Create dynamic prototypes using modern … Improvement: Develop strategies, research cutting-edge methods, and implement innovative approaches to elevate the user experience. What We're Looking For Expertise in leading design for complex, multi-channel services. Strong research-driven decision-making skills to meet evolving user needs. Proficiency in Agile methodologies, strategic thinking, and prototyping More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Concept Resourcing
dynamic team as an experienced Interaction Designer, contributing to impactful services such as Vaccination and Pharmacy Services. In this leadership role, you'll develop design concepts, coach and mentor teams, and set best practices, shaping both strategy and execution. Collaborate with service managers and stakeholders to create user … meaningful outcomes. What You'll Do Leadership & Mentorship: Guide teams, foster motivation, and share best practices while resolving team challenges. Strategic Planning: Lead complex design activities, compare processes, and drive measurable outcomes with a focus on end-to-end service design. Innovation & Prototyping: Create dynamic prototypes using modern … Improvement: Develop strategies, research cutting-edge methods, and implement innovative approaches to elevate the user experience. What We're Looking For Expertise in leading design for complex, multi-channel services. Strong research-driven decision-making skills to meet evolving user needs. Proficiency in Agile methodologies, strategic thinking, and prototyping More ❯