Preston, Lancashire, North West, United Kingdom Hybrid / WFH Options
JAM Recruitment Ltd
and obsolescence. Oversee Microsoft 365, collaboration platforms, and end user device strategy. Ensure security, data privacy, and regulatory compliance across all services. Drive user experience improvements using human-centred design and analytics. Support hybrid working through modern, scalable, and user-friendly solutions. Champion adoption and change management across the organisation. What You'll Bring: 5+ years' experience in digital … in Microsoft 365 (Teams, SharePoint, OneDrive), collaboration tools, and workplace technologies. Experience managing complex supplier relationships and delivering at scale. Strong knowledge of ITSM (e.g. ServiceNow), Agile delivery, and servicedesign frameworks. Ability to lead transformation in secure, regulated environments. Strategic thinker with a user-first mindset and strong stakeholder management skills. Understanding of hybrid work enablement, workplace More ❯
Employment Type: Contract, Work From Home
Rate: Up to £71.45 per hour + Negotiable, Inside IR35
Portsmouth, Hampshire, United Kingdom Hybrid / WFH Options
Experis
CLEARANCE TO BE CONSIDERED*** JOB DESCRIPTION: The SAP Procurement & Supply Chain Architect Contractor is a crucial role in the SAP (Neptune) organization, and is accountable for the solution/servicedesign, configuration and support services of the SAP Procurement & Supply Chain modules, systems, solutions, and integration. The SAP P&SC Architect also responsible for the line management of … Working closely with the Head of SAP, SAP Project Managers, and the Business Process Leads/Owners to ensure delivery of the Neptune (SAP) Programme, Projects/Changes and Service to our customers. KEY RESPONSIBILITES: Proven Architect experience of design, configuration, of SAP P&SC area, including Materials Mgt, Supply Chain Planning, Production Planning, Warehouse Mgt, Inventory, MRP … resourced based on Projects/Changes within the pipeline, individual performance/development, and incident resolution aligned to agreed SLA's Leads regular team and business meetings to review service, project reviews and change management within the area of SAP P&SC area. Ensures the SAP P&SC team adheres to all IT/SAP governance and processes. Member More ❯
Service Designer - UX - GDS - Government - User Stories - DV Clearance - inside IR35 - Up to 700 per day - Hybrid working Location: London/North West - Hybrid working 3 days onsite Rate: Up to 700 per day (inside IR35) Security Clearance: Enhanced DV Clearance (EDV) Required Duration: 6+ months Role overview My client is urgently seeking a DV Cleared Service Designer More ❯
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
McGregor Boyall Associates Limited
line with architectural roadmaps. Key responsibilities include: Leading the Development Team : Oversee both tactical and strategic tasks, ensuring solutions align with engineering principles. Collaboration : Work closely with Product Management, ServiceDesign, and Agile Delivery teams to prioritize backlogs, improve services, and maintain a continuous delivery culture. Technical Leadership : Champion architectural best practices, define and assess technical options, and More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Lorien
formed of supplier, contract and permanent resource Develop new features to our web applications in a secure way in line with industry best-practices Identifying production and non-production design discrepancies and UI defects Train and knowledge share with colleagues Looking ahead for future opportunities or blockers, and ensuring decisions by teams align with the technical direction Identify operational … improvements and work to ensure a stable service that can be enhanced Anticipate and mitigate against project challenges or risks Work with service designers, UX specialists and other developers to translate wireframes and mockups into real interfaces. Skills/Experience: Technology knowledge - ideally, we are looking for someone with experience in as many of the below as possible … unit and integration tests Experience with CI/CD (e.g. Jenkins), including build and package management tools General knowledge - Experience in most or all of the following practices and design patterns: Programming Best Practices (i.e. Clean Code, SOLID, etc.) Are familiar with good continuous integration and continuous delivery principles Experience of microservice design patterns Bridging the gap between More ❯
Portsmouth, Hampshire, United Kingdom Hybrid / WFH Options
CBSbutler Holdings Limited trading as CBSbutler
Service Architect +6 months + contract +Hybrid working in Portsmouth +SC cleared role + 500 - 575 a day Inside IR35 Skills: + Service Architect +SC clearance +Strong understanding of service supply chains +Experience of service operating model design for major IT systems We are looking for an innovative Service Architect with significant service architecture experience and the ability to identify, justify and document appropriate end-to-end service designs required by customers. The successful applicant will become the service SME within a project delivery team, responsible for all service management elements including the transition of the design into live service. Please note, this role will require successful applicants … to be based full time on site in Basingstoke. Your transferable skills and experience: Detailed knowledge of service management concepts and techniques; A strong operational understanding of service supply chains; Experience of service operating model design for major IT systems; The ability to write coherent, concise, and readable technical service documentation; Experience of working to More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Robert Half
Service Designer/Business Analyst - Audit Transformation & Gen AI Robert Half is working with a major international consulting firm to appoint a Service Designer/Business Analyst for a high-impact transformation initiative within the internal audit function of a global banking group . This hybrid role blends process redesign and stakeholder journey mapping with classic BA skills … audit processes Translate manual processes into efficient, automated workflows Collaborate with stakeholders across audit, tech, and transformation Support knowledge transfer and long-term capability uplift Ideal Background: Blend of ServiceDesign and Business Analysis experience Experience working within audit, assurance, governance, or internal controls Familiar with audit transformation or digital risk programmes Able to design end-to More ❯
Fareham, Hampshire, South East, United Kingdom Hybrid / WFH Options
Defence
test for supplier to respond to) across all Information Security. PURPOSE OF THE ROLE: To ensure the protection of information across NATS' IT systems and data by providing security design expertise across all IS Service Groups (Core Infrastructure, ERP Capabilities, End User Services, Productivity & Collaboration, COTS and Custom Applications) and broader NATS business areas. Responsible for: Leading the … risks are raised and mitigations planned. Leading the completion and validation of Security Risk Assessments (SRA) to ensure that the risks of information vulnerability are documented and addressed in service designs or raised as residual risks across all Service Groups. Ensuring that all IS services are designed with necessary security logging and monitoring to meet security, business needs … and audit requirements. Ensuring that the ServiceDesign template material encompasses security aspects so that secure by design is maintained and improved. Balancing design decisions between functional, service quality and service management requirements to ensure the efficiency of the solution for the Business. Ensuring that security architecture principles, policies & standards are addressed across all More ❯
Telford, Shropshire, England, United Kingdom Hybrid / WFH Options
eTeam Inc
for you. Role Title: Interaction Designer Location: Telford (hybrid working – 40% office) Duration: 6 months Pay-rate: £429/day Inside IR35 Role Description: Interaction Designer for supporting the Design changes needed within the many phases of One Login work that we have to deliver over the next few years. Helping shaping delivery for the team, working closely with … Why this Role? An interaction designer works out the best way to let users interact with services, in terms of both overall flow and at the level of individual design elements. You will be helping users to complete tasks quickly and accurately. Good Interaction Design ensures that users have a positive experience with a product or service. Satisfied … collaborating, but on occasion you will be asked to attend other locations in the UK for short periods. What you’ll do Work collaboratively with user researchers, content designers, service designers and performance analysts as well as with software developers, policy and legal teams • develop designs based on evidence of user needs and organisational outcomes. • Ensuring that the interface More ❯
Poole, Dorset, South West, United Kingdom Hybrid / WFH Options
RNLI
new navigation models and site structures and validating them through tools such as cardsorting and tree test surveys. - Evaluating and conducting reviews of existing products for usefulness, usability, visual design, content and branding to create value for the RNLI and improve the user experience. - Helping to identify new research techniques and find ways to constantly improve processes, templates and … guidelines for the user centred design process. - Supporting on the RNLI User Experience strategy and be an ambassador for user experience across the organisation by sharing your knowledge with the wider RNLI and helping teams to incorporate users into their projects. About you To be our User Experience Specialist, you'll need significant and relevant experience of user centric … design with the majority in industry/agency rather than academia, with a portfolio of case studies demonstrating the design of great user experiences for products and services working with large and complex organisations, communicating across all relevant levels and ensuring all primary stakeholders are aware of the benefits of UX. We look for: - Proven experience with a More ❯
South East London, London, United Kingdom Hybrid / WFH Options
VIQU Limited
ServiceDesign & Transition Manager – Remote – Contract – Outside IR35 VIQU have partnered with an organisation who are seeking ServiceDesign & Transition Manager for an initial 6-month contract. Role Overview: This ServiceDesign & Transition Manager role aims to ensure that new and changed IT services are effectively designed, documented, tested, and transitioned into live operations … with minimal disruption. The ServiceDesign & Transition Manager will work to support the smooth delivery of service outcomes. You will: Apply the organisation's established servicedesign and transition framework to all new and changed IT services. Manage the end-to-end servicedesign process, ensuring all service elements are clearly defined … and properly documented to meet business and operational requirements. Oversee the transition of services into live operations, working with project teams to ensure all deliverables and service requirements are met. Conduct service acceptance testing to ensure services are fully ready for operational use and meet agreed standards. Key skills & experience: Strong background in servicedesign and More ❯
Summer-Browning Associates are currently supporting our client within the central government, who are seeking a Senior Service Designer on an initial 6 month assignment. Location: London (hybrid) About the role: You will be responsible for leading and coordinating design work in your team, supporting other designers where necessary, as well as identifying and fixing some of the … toughest problems in public infrastructure and you will be focussing on design of services at scale. The ideal candidate will have a proven background in ServiceDesign, along with the following qualifications: Skills and Experience: Experience of working within an Artificial Intelligence (AI) space. 7+ years working within a ServiceDesign environment. Experience of guiding … supporting and mentoring others. Experience in designing services for users in complex environments. Experience of working on a services throughout the full service lifecycle Experience of working in government, public sector More ❯
Glasgow Area, Scotland, United Kingdom Hybrid / WFH Options
Xcede
Job Title: Service Architect Location: Glasgow Hybrid 2/3 days per week on site Type: Contract Start Date: August Client: Leading UK Energy Provider (Confidential) Overview A major UK energy organisation is seeking a Service Architect to support the design and implementation of a new Observability Operating Model . This role will help transform a set … of monitoring and AIOps tools (e.g., Elastic Cloud, BMC Helix, NetScout) into a scalable, production-ready Observability Service used across Digital Transformation teams and Business Centres of Excellence. Key Responsibilities Design a scalable, production-ready Observability Service using existing tools Define operational processes, KPIs, SLAs, and controls to support BAU handover Integrate automation and AIOps into observability … architecture Collaborate with IT security to address risk and compliance (CAF) Develop onboarding processes for observability in new apps and infrastructure Assess and improve current service integration and governance processes Requirements Proven experience implementing observability operating models in large enterprises Strong understanding of observability tools and ITSM platforms (e.g., ServiceNow) Knowledge of AIOps, automation, and enterprise servicedesignMore ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Method Resourcing
GDS Service Assessment Consultant - Contract (2-3 Days/Week) We're looking for an experienced GDS Service Assessment Consultant to support our multidisciplinary team in preparing for an upcoming GDS Alpha or Beta assessment. This is an 8-16 week contract (2-3 days/week) working on a complex API-centric platform within a regulated environment. … You'll lead a structured readiness review, coach presenters, and guide the creation of user-centred evidence packs, service maps, accessibility documentation, and more. We need someone who's navigated GDS assessments before and understands the Government Service Standard inside out. You'll work closely with delivery leads, user researchers, service designers, and architects to ensure the More ❯
yourself create. You will apply basic techniques for the analysis of data from a variety of internal and external sources and synthesise your findings. Your analysis will support both service improvement and wider strategy development, policy, and servicedesign work across the organisation. You will effectively involve a variety of data professionals and domain experts in this More ❯
yourself create. You will apply basic techniques for the analysis of data from a variety of internal and external sources and synthesise your findings. Your analysis will support both service improvement and wider strategy development, policy, and servicedesign work across the organisation. You will effectively involve a variety of data professionals and domain experts in this More ❯