Birmingham, West Midlands, England, United Kingdom Hybrid / WFH Options
Corriculo Ltd
Support Analyst, ServiceDesk, 1st line, Fully Remote, COR7397 An experienced Support Analyst/ServiceDeskAnalyst, with solid first line skills as a minimum, is required for an immediate start, to help to clear a backlog of support tickets. Working remotely (although the ability to visit the office in Leicester would be … beneficial) on a weekly-rolling basis, the Support Analyst/ServiceDeskAnalyst will join a welcoming1st and 2nd line support team, supporting approximately 700 users - both onsite and remote. What's required? My client operates a predominantly Microsoft environment, so experience/awareness of the following would be great: Providing a minimum of 1st/… line support, ideally via a servicedesk Microsoft 365 Active Directory What's next? If you're an experienced Support Analyst/ServiceDeskAnalyst, are available immediately and would like to be considered, then please apply now! Support Analyst, ServiceDesk, 1st line Corriculo Ltd acts as an employment agency More ❯
Chester & Oldbury, United Kingdom Hybrid / WFH Options
Midlands and Lancashire Commissioning Support Unit
Job summary Midlands and Lancashire CSU provides a highly regarded IT Service Desk. Within our teams in Cheshire, Midlands and Lancashire, our experienced ServiceDesk staff answer thousands of requests for help every day. Our ServiceDesk is used by NHS organisations (ICB's, Acute and Community Trusts), GP practices, and many non-NHS clients … in Local Authorities and pharmacies. We are looking for highly motivated and capable individuals to join our team as ServiceDesk Analysts. The team provides 1st line support as our first point of contact for users via telephone, email and self-service portal, therefore strong communication skills are essential. This hybrid role requires a mix of mandatory … DOES NOT OFFER VISA SPONSORSHIP AS THIS ROLE IS NOT ELIGIBLE** Main duties of the job We are looking for team players with a confident telephone manner, excellent customer service skills, and the ability to deliver a high quality customer-focused professional service. The post holder will be required to meet objectives within a timely manner and within serviceMore ❯
Castle Donington, Leicestershire, United Kingdom Hybrid / WFH Options
Lorien
We are looking for ServiceDesk Analysts to join the successful IT support team within the NatWest Group providing 1st line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone. You … using your problem-solving skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous servicedesk experience and understanding of working to KPI's is an advantage - Knowledge of Windows More ❯
East Midlands Airport, Castle Donington, Derby, Derbyshire, England, United Kingdom Hybrid / WFH Options
Lorien
We are looking for ServiceDesk Analysts to join the successful IT support team within the NatWest Group providing 1st line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone. You … using your problem-solving skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous servicedesk experience and understanding of working to KPI's is an advantage - Knowledge of Windows More ❯