Service Desk Analyst Contracts with Work from Home Options

Service Desk Analyst
UK > Work from Home

The median Service Desk Analyst daily rate in Work from Home is £165 according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 284 328 408
Rank change year-on-year +44 +80 -79
Contract jobs requiring a Service Desk Analyst 64 133 227
As % of all contract jobs with a WFH option 0.44% 0.55% 0.51%
As % of the Job Titles category 0.47% 0.58% 0.54%
Number of daily rates quoted 45 85 154
10th Percentile £127 £111 £104
25th Percentile £150 £135 £121
Median daily rate (50th Percentile) £165 £175 £157
Median % change year-on-year -5.71% +11.54% +36.19%
75th Percentile £188 £200 £188
90th Percentile £212 £245 £200
UK median daily rate £176 £175 £160
% change year-on-year +0.57% +9.38% +29.29%
Number of hourly rates quoted 14 18 36
10th Percentile - £12.59 £11.76
25th Percentile £15.50 £14.25 £12.88
Median hourly rate £16.00 £14.75 £16.06
Median % change year-on-year +8.47% -8.13% +7.03%
75th Percentile £19.00 £20.10 £19.25
90th Percentile £26.85 £21.78 £20.25
UK median hourly rate £16.00 £15.25 £15.00
% change year-on-year +4.95% +1.63% +9.09%

All Contract IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 13,691 22,958 42,210
% of contract IT jobs with a recognized job title 93.52% 95.26% 95.63%
Number of daily rates quoted 9,251 16,282 30,640
10th Percentile £325 £360 £358
25th Percentile £425 £444 £430
Median daily rate (50th Percentile) £525 £539 £525
Median % change year-on-year -2.60% +2.67% +7.69%
75th Percentile £638 £650 £631
90th Percentile £750 £750 £725
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +7.69%
Number of hourly rates quoted 566 531 565
10th Percentile £14.26 £16.98 £13.50
25th Percentile £22.84 £25.00 £19.50
Median hourly rate £44.87 £52.50 £36.50
Median % change year-on-year -14.53% +43.84% +57.26%
75th Percentile £65.00 £66.72 £57.50
90th Percentile £75.25 £77.50 £68.75
UK median hourly rate £37.50 £45.00 £24.50
% change year-on-year -16.67% +83.67% +12.28%

Service Desk Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Service Desk Analyst trend for jobs with a WFH option

Service Desk Analyst
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing Service Desk Analyst.

Service Desk Analyst daily rate for jobs with a WFH option

Service Desk Analyst
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing Service Desk Analyst over the 6 months to 1 June 2024.

Service Desk Analyst daily rate histogram for jobs with a WFH option

Service Desk Analyst
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing Service Desk Analyst.

Service Desk Analyst hourly rate for jobs with a WFH option

Service Desk Analyst
Hourly Rate Histogram for Jobs with a WFH Option

Hourly rate distribution for jobs with a work from home option citing Service Desk Analyst over the 6 months to 1 June 2024.

Service Desk Analyst hourly rate histogram for jobs with a WFH option

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 1 June 2024, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option featuring Service Desk Analyst in the job title.

1 37 (57.81%) Customer Service
2 34 (53.13%) Social Skills
3 32 (50.00%) Active Directory
4 30 (46.88%) Windows
5 29 (45.31%) Microsoft 365
6 26 (40.63%) Microsoft
7 20 (31.25%) ITIL
7 20 (31.25%) Public Sector
8 17 (26.56%) Windows 10
9 15 (23.44%) Problem-Solving
9 15 (23.44%) ServiceNow
9 15 (23.44%) Service Management
10 12 (18.75%) Microsoft Office
10 12 (18.75%) Microsoft Exchange
11 10 (15.63%) Incident Management
11 10 (15.63%) Security Cleared
12 9 (14.06%) SC Cleared
13 8 (12.50%) SLA
13 8 (12.50%) ITSM
14 7 (10.94%) Migration
15 6 (9.38%) Azure
15 6 (9.38%) Entra ID
16 5 (7.81%) Analytical Skills
16 5 (7.81%) Organisational Skills
16 5 (7.81%) Android
17 4 (6.25%) Problem Management
17 4 (6.25%) Software Licensing
18 3 (4.69%) Customer-Centric Approach
18 3 (4.69%) Customer-Centricity
18 3 (4.69%) BitLocker

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (18.75%) Microsoft Exchange
Applications
1 12 (18.75%) Microsoft Office
2 1 (1.56%) Microsoft Excel
Cloud Services
1 29 (45.31%) Microsoft 365
2 6 (9.38%) Azure
2 6 (9.38%) Entra ID
3 1 (1.56%) AWS
3 1 (1.56%) OneDrive
Communications & Networking
1 2 (3.13%) DHCP
1 2 (3.13%) DNS
1 2 (3.13%) VoIP
1 2 (3.13%) VPN
2 1 (1.56%) Internet
General
1 34 (53.13%) Social Skills
2 20 (31.25%) Public Sector
3 5 (7.81%) Analytical Skills
3 5 (7.81%) Organisational Skills
4 3 (4.69%) Manufacturing
5 2 (3.13%) Finance
5 2 (3.13%) Inclusion and Diversity
6 1 (1.56%) Electronics
6 1 (1.56%) French Language
6 1 (1.56%) Marketing
6 1 (1.56%) Spanish Language
6 1 (1.56%) Swedish Language
6 1 (1.56%) Telecoms
Miscellaneous
1 2 (3.13%) BYOD
1 2 (3.13%) iPhone
1 2 (3.13%) Management Information System
2 1 (1.56%) Blackberry
2 1 (1.56%) CMDB
2 1 (1.56%) Data Protection Act
2 1 (1.56%) Driving Licence
2 1 (1.56%) Freedom of Information
Operating Systems
1 30 (46.88%) Windows
2 17 (26.56%) Windows 10
3 5 (7.81%) Android
4 3 (4.69%) Apple iOS
5 2 (3.13%) Mac OS
5 2 (3.13%) Windows 7
Processes & Methodologies
1 37 (57.81%) Customer Service
2 20 (31.25%) ITIL
3 15 (23.44%) Problem-Solving
3 15 (23.44%) Service Management
4 10 (15.63%) Incident Management
5 8 (12.50%) ITSM
6 7 (10.94%) Migration
7 4 (6.25%) Problem Management
7 4 (6.25%) Software Licensing
8 3 (4.69%) Customer-Centric Approach
8 3 (4.69%) Customer-Centricity
8 3 (4.69%) Digital Strategy
8 3 (4.69%) Mobile Device Management
8 3 (4.69%) Service Delivery
9 2 (3.13%) Collaborative Working
9 2 (3.13%) Configuration Management
9 2 (3.13%) Continuous Improvement
9 2 (3.13%) Customer Engagement
9 2 (3.13%) Line Management
9 2 (3.13%) Server Monitoring
Programming Languages
1 2 (3.13%) SQL
Qualifications
1 10 (15.63%) Security Cleared
2 9 (14.06%) SC Cleared
3 3 (4.69%) DV Cleared
4 2 (3.13%) Degree
4 2 (3.13%) ITIL Foundation Certificate
5 1 (1.56%) AWS Certification
5 1 (1.56%) ISEB
5 1 (1.56%) ISEB Practitioner
5 1 (1.56%) ITIL Certification
5 1 (1.56%) MCSE
5 1 (1.56%) Microsoft Certification
Quality Assurance & Compliance
1 8 (12.50%) SLA
2 2 (3.13%) Disclosure Scotland
System Software
1 32 (50.00%) Active Directory
2 3 (4.69%) BitLocker
Systems Management
1 3 (4.69%) Microsoft Intune
2 2 (3.13%) Jamf Pro
3 1 (1.56%) SCCM
Vendors
1 26 (40.63%) Microsoft
2 15 (23.44%) ServiceNow
3 2 (3.13%) Apple
3 2 (3.13%) Dell
3 2 (3.13%) Mitel
4 1 (1.56%) Citrix
4 1 (1.56%) Equitrac
4 1 (1.56%) SAP