Technical Business Analyst
- Hiring Organisation
- FDM Group
- Location
- York, North Yorkshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £60,000 - £70,000 per annum
About The Role FDM is a global business and technology consultancy seeking a Functional Consultant – Contact Centre & Workflow CRM (CSP) to join an ongoing Customer Service Platform transformation programme . This is initially a contract role with strong potential for extension. The role will be hybrid and based in York. … This opportunity sits within a large-scale transformation programme integrating Contact Centre (CCaaS), Workflow CRM (case management), and data into a single platform. The role will focus on accelerating design and delivery readiness, ensuring seamless end-to-end customer and colleague journeys across channels and case management. Responsibilities Facilitate business ...