4 of 4 Contract ITSM Jobs in Yorkshire

user computing (EUC) support across devices, applications, and user environments Supporting basic network troubleshooting, connectivity issues, and on-site technical queries Working within ITSM processes such as incident, request, and change management Providing customer-facing support to both office and staff, including face-to-face assistance Offering technical guidance … experience with Microsoft 365 administration Strong EUC support experience, covering devices, applications, and user environments Exposure to basic networking (switching, connectivity, troubleshooting) Familiarity with ITSM tools and processes Excellent communication and customer-facing skills The ability to work confidently on site and support clinical teams directly A fast-learning, proactive ...

will be responsible for delivering high-quality support to internal colleagues and end users. You will manage service requests and incidents via ServiceNow (ITSM toolset) , email, and face-to-face interaction. This is a high-volume, customer-focused position suited to someone who enjoys taking ownership and delivering resolutions efficiently. … levels What Were Looking For Experience working within an IT Service Desk or Service Request environment Strong customer service and communication skills Experience using ITSM tools (ServiceNow preferred) Ability to manage workload in a fast-paced, high-volume setting Strong organisational skills and attention to detail Team player with ...

burst analysis Optimise search and platform performance (workload rules, DMA, summary indexing, scheduling hygiene, concurrency tuning) Implement intelligent alerting and automated routing into ITSM and ChatOps platforms, including enrichment, suppression windows, and maintenance scheduling Govern data ingestion and security controls (RBAC, retention, PII handling, TLS, token governance, index and role … Solid security and compliance knowledge (TLS/mTLS, certificate/token hygiene, PII controls, auditability, role/index mapping) Automation and integration expertise across ITSM, ChatOps, webhooks, CMDB enrichment, and AIOps tooling ...

quota/bursting visibility. Tune search and platform performance: workload rules, concurrency, DMA, summary indexing, and scheduling hygiene. Implement alerting, enrichment, routing to ITSM/ChatOps, suppression windows, maintenance schedules, and runbook automation. Govern ingest and security: allow/deny lists, PII handling, TLS, token governance, index/role mapping … data quality SLAs. Integrate upstream sources and pipelines: OpenTelemetry, Prometheus exporters, Fluentd/Fluent Bit/Vector, Kafka, CMDB/ITSM enrichments, AIOps/ML anomaly detection. Required Skills Splunk Enterprise: SPL mastery, CIM alignment, KV/lookups/macros, saved searches, index/retention/RBAC design, search performance ...