6 of 6 Remote/Hybrid Contract Problem Management Jobs

Role : Specialist Engineer Location Sheffield UK Type : Hybrid 3-days in a week Job Description: Primary skill Automation Engineer Service Lifecycle Management Oversee the design implementation operation and improvement of IT services Stakeholder Collaboration Engage with business and technical stakeholders to ensure service alignment with organizational needs Service Strategy … customer satisfaction Performance Monitoring Monitor service performance using key matrices and KPIs and implement corrective actions as needed to maintain service quality Capacity Management Effectively manage service capacity to ensure seamless operations and avoid disruptions due to capacity constraints Ensure sufficient capacity is available to meet current and future ...

ownership boundaries across teams. Build a high-performing, accountable ops culture with clear KPIs. Manage on-call, rota, and support coverage models. Incident, Problem & Change Management Own major incident management, stakeholder communication, and service recovery. Ensure effective problem management with trend analysis and long-term … operational risk registers, audits, and compliance actions. Represent Operations in service reviews, governance forums, and audits. Manage third-party and vendor operational performance. Stakeholder Management Primary ops interface for: Product Owners Delivery Managers Architecture & Security Business and Senior Leadership Provide clear, data-driven service reporting (availability, incidents, risks, improvements ...

General Knowledge & Experience Personal Experience - zSeries Storage Management/Engineering background preferred or experience to equivalent level - Working and partnering with vendors (eg IBM, DELL, Broadcom) - Supporting and/or leading technical management of large infrastructure deployment projects - Experience supporting large-scale enterprise IT environment and the Embedded … controls within change, incident, and problem management processes - Experience working with Agile working practices and tooling - Experience and awareness of security, audit, risk and compliance within enterprise IT environment Personal Skills - Ability to work under pressure to deadlines - Strong work ethic - Collaborating with others and building a network ...

architecture, configuration, and integrations Manage upgrades, patching, maintenance, and system improvements Support platform modernisation and future-state solutions Troubleshoot issues and support incident/problem management Maintain technical documentation and governance standards Work with Agile delivery teams, architects, and business stakeholders Support continuous improvement initiatives Required Experience Strong … experience supporting Primavera P6 environments Knowledge of P6 architecture, configuration, and lifecycle management Experience with Maxavera or similar project portfolio management platforms Understanding of enterprise application architecture and integrations Experience with IT service management and change processes Agile delivery experience Strong stakeholder and technical communication skills Disclaimer ...

system and face to face so getting to the heart of a customers' problems and resolving within SLA's & OLA's Knowledge of Incident & Problem Management and Request Fulfilment Experience of project work, replacing and imaging high volumes of devices Working in a technical team where … Cisco VPN, RDP, Azure, MFA) Microsoft Intune and Outlook Apps for Android and iOS Hardware support (BIOS, drivers, imaging machines, replacing hardware, etc) Asset management systems, keeping records accurate and up to date ITSM systems containing workflows and processes ...

next 12 months is to keep the platform stable and well supported/managed while providing confident technical oversight and calm, effective expectation management across the different stakeholders. You'll oversee incident/problem management , v endor performance, stakeholder engagement, and the internal support team, bringing … support understanding, enough technical depth to 'go into the system', interrogate issues, and challenge/guide the right fixes Supplier + internal team management: manage the support contract and coordinate effective delivery Stakeholder satisfaction through communication: proactive updates, expectation setting, and relationship-building Working pattern/location Mostly remote ...