Problem Management Contracts

Problem Management
UK

The table below provides summary statistics for contract job vacancies requiring Problem Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Problem Management over the 6 months leading up to 24 May 2025, comparing them to the same period in the previous two years.

6 months to
24 May 2025
Same period 2024 Same period 2023
Rank 239 243 253
Rank change year-on-year +4 +10 +33
Contract jobs citing Problem Management 313 396 585
As % of all contract jobs advertised in the UK 1.08% 0.93% 1.03%
As % of the Processes & Methodologies category 1.19% 1.08% 1.15%
Number of daily rates quoted 193 232 353
10th Percentile £305 £301 £288
25th Percentile £375 £400 £400
Median daily rate (50th Percentile) £450 £465 £500
Median % change year-on-year -3.22% -7.01% +2.56%
75th Percentile £538 £500 £613
90th Percentile £600 £600 £700
UK excluding London median daily rate £443 £475 £460
% change year-on-year -6.84% +3.26% +2.22%
Number of hourly rates quoted 10 41 45
10th Percentile £16.84 £13.29 £13.29
25th Percentile £19.22 £14.16 £13.41
Median hourly rate £30.75 £22.50 £13.66
Median % change year-on-year +36.67% +64.71% -5.79%
75th Percentile £46.19 £25.00 £27.50
90th Percentile £49.75 £26.66 £65.00
UK excluding London median hourly rate £24.00 £22.50 £13.66
% change year-on-year +6.67% +64.71% -5.79%

All Process and Methodology Skills
UK

Problem Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 26,275 36,537 50,741
As % of all contract IT jobs advertised in the UK 91.01% 85.91% 89.71%
Number of daily rates quoted 16,842 23,555 35,132
10th Percentile £303 £300 £325
25th Percentile £409 £413 £439
Median daily rate (50th Percentile) £513 £525 £550
Median % change year-on-year -2.38% -4.55% +2.80%
75th Percentile £625 £638 £650
90th Percentile £738 £750 £750
UK excluding London median daily rate £475 £500 £500
% change year-on-year -5.00% - +3.63%
Number of hourly rates quoted 1,070 2,471 1,680
10th Percentile £14.20 £12.75 £10.63
25th Percentile £18.13 £16.00 £15.74
Median hourly rate £27.50 £36.00 £36.00
Median % change year-on-year -23.61% - +40.19%
75th Percentile £57.57 £60.00 £65.00
90th Percentile £73.88 £72.50 £75.00
UK excluding London median hourly rate £25.15 £37.75 £35.00
% change year-on-year -33.38% +7.86% +75.00%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a proportion of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Problem Management.

Daily rate trend for Problem Management in the UK

Problem Management
Daily Rate Histogram

Daily rate distribution for jobs citing Problem Management over the 6 months to 24 May 2025.

Daily rate histogram for Problem Management in the UK

Problem Management
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Problem Management.

Hourly rate trend for Problem Management in the UK

Problem Management
Hourly Rate Histogram

Hourly rate distribution of jobs citing Problem Management over the 6 months to 24 May 2025.

Hourly rate histogram for Problem Management in the UK

Problem Management
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Problem Management within the UK over the 6 months to 24 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +9 254 £450 -3.22% 450
UK excluding London -13 193 £443 -6.84% 423
London +52 89 £475 +7.95% 93
Work from Home -16 80 £428 -8.06% 184
North of England -6 67 £375 -23.51% 112
North West +6 44 £388 -21.35% 57
Scotland -3 30 £445 -7.77% 37
South West +30 29 £488 -6.25% 26
West Midlands +14 27 £487 +8.22% 35
Midlands +3 27 £487 +8.22% 67
Yorkshire -4 22 £375 -12.79% 45
East of England +18 20 £458 +30.93% 55
South East +14 15 £450 - 119
Wales +1 4 £363 +20.83% 8
Northern Ireland - 2 £350 - 12
North East -1 1 £421 -13.64% 11

Problem Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (7.67%) Microsoft Exchange
2 18 (5.75%) Confluence
3 15 (4.79%) Skype for Business
4 13 (4.15%) SharePoint
5 9 (2.88%) Mattermost
6 6 (1.92%) NetWeaver
6 6 (1.92%) WebSphere
7 5 (1.60%) IIS
8 4 (1.28%) Exchange Server 2010
8 4 (1.28%) JBoss
8 4 (1.28%) WebSphere Application Server
9 3 (0.96%) SharePoint 2010
10 2 (0.64%) Adobe Experience Manager
10 2 (0.64%) Apache Airflow
10 2 (0.64%) Blackberry Enterprise Server
10 2 (0.64%) CMS
10 2 (0.64%) Exchange Server 2013
10 2 (0.64%) WebLogic
11 1 (0.32%) SAS
Applications
1 3 (0.96%) AutoCAD
1 3 (0.96%) InfoPath
1 3 (0.96%) Microsoft Office
1 3 (0.96%) MS Visio
2 2 (0.64%) Microsoft Excel
3 1 (0.32%) Final Cut Pro
3 1 (0.32%) Microsoft PowerPoint
3 1 (0.32%) QuarkXPress
Business Applications
1 6 (1.92%) SAP IBP
2 4 (1.28%) Remedy ITSM
3 2 (0.64%) Oracle Applications
3 2 (0.64%) SAP BPC
3 2 (0.64%) Workday HCM
4 1 (0.32%) Endur
4 1 (0.32%) SAP Oil and Gas
4 1 (0.32%) Shopify
Cloud Services
1 38 (12.14%) Azure
2 27 (8.63%) AWS
3 18 (5.75%) Microsoft 365
3 18 (5.75%) Power Platform
4 17 (5.43%) PowerApps
5 15 (4.79%) IaaS
6 11 (3.51%) PaaS
6 11 (3.51%) SaaS
7 10 (3.19%) Entra ID
8 9 (2.88%) GitHub
9 8 (2.56%) OneDrive
10 5 (1.60%) AWS CloudFormation
10 5 (1.60%) GitHub Actions
10 5 (1.60%) OCI
10 5 (1.60%) ShareGate
11 4 (1.28%) Amazon EKS
11 4 (1.28%) Azure DevOps
11 4 (1.28%) Datadog
11 4 (1.28%) Power Automate
11 4 (1.28%) Snowflake
Communications & Networking
1 21 (6.71%) SAN
2 18 (5.75%) Firewall
3 15 (4.79%) Skype
4 14 (4.47%) LAN
4 14 (4.47%) WAN
5 11 (3.51%) VPN
6 10 (3.19%) Wireless
7 9 (2.88%) DNS
7 9 (2.88%) Softphone
7 9 (2.88%) TCP/IP
7 9 (2.88%) Unified Communications
7 9 (2.88%) WebEx
8 7 (2.24%) NAS
8 7 (2.24%) Wi-Fi
9 6 (1.92%) DHCP
9 6 (1.92%) HTTPS
9 6 (1.92%) Network Security
9 6 (1.92%) SMTP
9 6 (1.92%) SSH
9 6 (1.92%) SSL
Database & Business Intelligence
1 14 (4.47%) Oracle Database
2 13 (4.15%) Oracle Reports
3 12 (3.83%) SQL Server
4 7 (2.24%) Relational Database
5 6 (1.92%) Amazon Redshift
5 6 (1.92%) DB2
5 6 (1.92%) SAP BW
5 6 (1.92%) SAP HANA
6 4 (1.28%) Data Warehouse
6 4 (1.28%) MySQL
6 4 (1.28%) Oracle Exadata
6 4 (1.28%) RDBMS
7 3 (0.96%) NoSQL
7 3 (0.96%) Power BI
8 2 (0.64%) BigQuery
8 2 (0.64%) DTS
8 2 (0.64%) Elasticsearch
8 2 (0.64%) IMS/DB
8 2 (0.64%) Tableau
9 1 (0.32%) SQLite
Development Applications
1 21 (6.71%) JIRA
2 11 (3.51%) Jenkins
3 10 (3.19%) Git
4 4 (1.28%) GitLab
5 3 (0.96%) Bitbucket
5 3 (0.96%) Maven
6 2 (0.64%) SonarQube
7 1 (0.32%) CircleCI
7 1 (0.32%) Jasmine
7 1 (0.32%) Toad
7 1 (0.32%) Vagrant
General
1 125 (39.94%) Social Skills
2 79 (25.24%) Analytical Skills
3 64 (20.45%) Finance
4 28 (8.95%) Public Sector
5 25 (7.99%) Banking
6 22 (7.03%) Inclusion and Diversity
7 18 (5.75%) Organisational Skills
8 11 (3.51%) Law
9 10 (3.19%) Legal
10 8 (2.56%) Investment Banking
10 8 (2.56%) Telecoms
11 7 (2.24%) Manufacturing
12 6 (1.92%) Influencing Skills
13 5 (1.60%) Back Office
14 3 (0.96%) Marketing
14 3 (0.96%) Presentation Skills
15 2 (0.64%) Billing
15 2 (0.64%) Front Office
15 2 (0.64%) Retail
16 1 (0.32%) Electronics
Job Titles
1 36 (11.50%) Service Manager
2 35 (11.18%) Analyst
3 24 (7.67%) Lead
4 16 (5.11%) Delivery Manager
4 16 (5.11%) Support Engineer
5 15 (4.79%) Consultant
6 14 (4.47%) Administrator
6 14 (4.47%) Applications Support
6 14 (4.47%) Service Delivery Manager
7 13 (4.15%) Network Engineer
7 13 (4.15%) Senior
8 12 (3.83%) Backup Engineer
8 12 (3.83%) Support Analyst
9 11 (3.51%) Commvault Engineer
9 11 (3.51%) Messaging Engineer
10 10 (3.19%) Availability Manager
10 10 (3.19%) Capacity and Availability Manager
10 10 (3.19%) Capacity Manager
10 10 (3.19%) Systems Administrator
10 10 (3.19%) Technical Leader
Libraries, Frameworks & Software Standards
1 13 (4.15%) Middleware
1 13 (4.15%) Web Services
2 9 (2.88%) XMPP
3 8 (2.56%) CSS
3 8 (2.56%) REST
4 7 (2.24%) Ajax
4 7 (2.24%) HTML
4 7 (2.24%) SOAP
4 7 (2.24%) XML
5 6 (1.92%) J2EE
5 6 (1.92%) LDAP
5 6 (1.92%) SAP Basis
5 6 (1.92%) SAP Fiori
6 5 (1.60%) AngularJS
7 4 (1.28%) .NET
7 4 (1.28%) Bootstrap
7 4 (1.28%) Loki
7 4 (1.28%) Node.js
7 4 (1.28%) WebSphere MQ
8 3 (0.96%) pytest
Miscellaneous
1 35 (11.18%) Management Information System
2 24 (7.67%) CMDB
3 23 (7.35%) Data Centre
4 12 (3.83%) Onboarding
5 9 (2.88%) Replication
5 9 (2.88%) Video Conferencing
6 8 (2.56%) Clustering
6 8 (2.56%) Product Ownership
7 7 (2.24%) Data Protection Act
8 6 (1.92%) Blackberry
9 5 (1.60%) Security Posture
10 4 (1.28%) Distributed Computing
10 4 (1.28%) Handset
11 3 (0.96%) Digital Signage
11 3 (0.96%) Foreign Exchange (FX)
11 3 (0.96%) Hybrid Cloud
11 3 (0.96%) Public Cloud
11 3 (0.96%) Self-Motivation
12 2 (0.64%) Analytical Mindset
12 2 (0.64%) Virtual Team
Operating Systems
1 56 (17.89%) Linux
2 54 (17.25%) Windows
3 31 (9.90%) Unix
4 18 (5.75%) Windows Server
5 10 (3.19%) Red Hat Enterprise Linux
6 7 (2.24%) AIX
6 7 (2.24%) Solaris
6 7 (2.24%) Ubuntu
7 6 (1.92%) Android
7 6 (1.92%) CentOS
8 5 (1.60%) Amazon Linux
8 5 (1.60%) Windows Server 2019
9 3 (0.96%) HPUX
9 3 (0.96%) Windows 10
10 2 (0.64%) Mac OS
10 2 (0.64%) zOS
11 1 (0.32%) Apple iOS
11 1 (0.32%) Mac OS X
11 1 (0.32%) VMS
11 1 (0.32%) Windows Server 2012
Processes & Methodologies
1 165 (52.72%) ITIL
2 108 (34.50%) Problem-Solving
3 83 (26.52%) Change Management
3 83 (26.52%) Service Management
4 72 (23.00%) Agile
5 66 (21.09%) Incident Management
6 49 (15.65%) ITSM
7 45 (14.38%) Disaster Recovery
8 44 (14.06%) Performance Tuning
9 43 (13.74%) Continuous Improvement
10 42 (13.42%) Root Cause Analysis
11 41 (13.10%) Service Delivery
12 40 (12.78%) Configuration Management
13 39 (12.46%) Migration
14 37 (11.82%) Process Improvement
15 34 (10.86%) DevOps
16 32 (10.22%) Stakeholder Management
17 29 (9.27%) Mentoring
18 22 (7.03%) Capacity Management
19 21 (6.71%) Time Management
Programming Languages
1 43 (13.74%) SQL
2 28 (8.95%) Python
3 23 (7.35%) PowerShell
4 15 (4.79%) Shell Script
5 9 (2.88%) JavaScript
6 8 (2.56%) Java
7 6 (1.92%) ActionScript
7 6 (1.92%) ActionScript 2.0
8 4 (1.28%) Bash
8 4 (1.28%) C
8 4 (1.28%) Perl
8 4 (1.28%) PL/SQL
8 4 (1.28%) REXX
9 3 (0.96%) C#
10 2 (0.64%) JCL
10 2 (0.64%) Kotlin
11 1 (0.32%) Go
11 1 (0.32%) Groovy
11 1 (0.32%) Ruby
Qualifications
1 75 (23.96%) Security Cleared
2 57 (18.21%) SC Cleared
3 44 (14.06%) ITIL Certification
4 19 (6.07%) Degree
5 11 (3.51%) Cisco Certification
6 8 (2.56%) CCNA
6 8 (2.56%) ITIL Foundation Certificate
7 6 (1.92%) BPSS Clearance
7 6 (1.92%) DV Cleared
8 4 (1.28%) CISM
8 4 (1.28%) CISSP
8 4 (1.28%) Computer Science Degree
8 4 (1.28%) PMI Certification
9 3 (0.96%) AWS Certification
9 3 (0.96%) CCIE
9 3 (0.96%) CISA
9 3 (0.96%) DBS Check
9 3 (0.96%) GIAC
9 3 (0.96%) PMP
9 3 (0.96%) SANS
Quality Assurance & Compliance
1 25 (7.99%) SLA
2 5 (1.60%) QA
3 4 (1.28%) Disclosure Scotland
3 4 (1.28%) ISO 22301
3 4 (1.28%) ISO 31000
3 4 (1.28%) ISO/IEC 27001
3 4 (1.28%) PMO
4 3 (0.96%) Data Quality
5 2 (0.64%) GDPR
5 2 (0.64%) GRC
6 1 (0.32%) COBIT
6 1 (0.32%) ISO 9001
6 1 (0.32%) ITGC
System Software
1 37 (11.82%) Active Directory
2 18 (5.75%) VMware Infrastructure
3 10 (3.19%) Docker
4 7 (2.24%) Oracle RAC
5 5 (1.60%) Firmware
6 4 (1.28%) Hyper-V
6 4 (1.28%) Veritas Cluster Server
6 4 (1.28%) VMware NSX
7 3 (0.96%) Apache ZooKeeper
7 3 (0.96%) KVM
7 3 (0.96%) NFS
7 3 (0.96%) VMware ESXi
8 2 (0.64%) GPFS
8 2 (0.64%) Time Sharing Option
8 2 (0.64%) Virtual Desktop
8 2 (0.64%) Virtual Machines
8 2 (0.64%) VMware Workstation
9 1 (0.32%) BitLocker
9 1 (0.32%) Microcode
9 1 (0.32%) SRDF
Systems Management
1 17 (5.43%) Ansible
1 17 (5.43%) Kubernetes
2 16 (5.11%) Terraform
3 14 (4.47%) Oracle RMAN
4 9 (2.88%) Grafana
4 9 (2.88%) SCOM
5 8 (2.56%) Failover Clustering
6 7 (2.24%) Data Guard
6 7 (2.24%) Microsoft Intune
6 7 (2.24%) Prometheus
7 6 (1.92%) Oracle Enterprise Manager
7 6 (1.92%) Puppet
8 5 (1.60%) Podman
8 5 (1.60%) Single Sign-On
9 4 (1.28%) Cisco Prime
9 4 (1.28%) EMC NetWorker
9 4 (1.28%) FortiGate
9 4 (1.28%) Microsoft Clustering
9 4 (1.28%) Oracle Flashback
9 4 (1.28%) Progress Chef
Vendors
1 52 (16.61%) Microsoft
2 47 (15.02%) ServiceNow
3 37 (11.82%) Cisco
4 31 (9.90%) Red Hat
4 31 (9.90%) VMware
5 27 (8.63%) Oracle
6 17 (5.43%) Splunk
7 16 (5.11%) IBM
8 12 (3.83%) Commvault
8 12 (3.83%) Dell
9 11 (3.51%) SAP
10 10 (3.19%) Brocade
11 9 (2.88%) SolarWinds
12 8 (2.56%) Dynatrace
12 8 (2.56%) EMC
12 8 (2.56%) NetApp
12 8 (2.56%) Veritas
13 7 (2.24%) Fortinet
14 6 (1.92%) HP
14 6 (1.92%) IBM Sterling