26 to 30 of 30 Contract Problem Management Jobs

Incident Response capability for a Cyber Security Operations Centre (CSOC).This is an excellent opportunity to play a key role in enhancing cyber incident management processes, automating security workflows and integrating ServiceNow Security Operations with wider security tooling. Key Responsibilities ServiceNow SIR Workflow Design & Development Design and configure … Security Incident Response workflows. Build workflows covering incident triage, escalation, investigation and case management. Develop evidence management processes and structured incident lifecycles. Align workflows with Cyber Operations requirements, industry best practice and NCSC-aligned incident response processes. Test, refine and optimise workflows to improve operational efficiency. Essential Skills Strong ...

pods, pools, brokers, gateways) Managing VDI infrastructure alongside platform teams (vSphere, storage, networking) Monitoring performance and capacity, troubleshooting issues end-to-end Supporting incidents, problem management and change activity Managing desktop pools, images and provisioning Supporting application delivery (App Volumes or similar) and user profiles (DEM or equivalent ...

pods, pools, brokers, gateways) Managing VDI infrastructure alongside platform teams (vSphere, storage, networking) Monitoring performance and capacity, troubleshooting issues end-to-end Supporting incidents, problem management and change activity Managing desktop pools, images and provisioning Supporting application delivery (App Volumes or similar) and user profiles (DEM or equivalent ...

Inverness (IV2) * Start: ASAP * Contract: Initial 6 months * Rate: up to £473/day A high-impact contract opportunity for an experienced Identity & Access Management (IAM) Service Lead to take ownership of IAM service delivery-driving SLA performance, robust governance, and continuous improvement across a complex environment. What … doing Lead end-to-end IAM service delivery (SLAs, BAU performance, service reporting) Own incident & problem management for IAM, ensuring rapid, effective resolution Define and improve IAM policies, standards, and processes to meet security/compliance needs Partner with technical and business stakeholders to integrate IAM across platforms ...

development. Service Delivery: Act as the guardian of SLAs, ensuring all incidents and requests are accurately categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are swiftly routed to higher-tier teams. Quality Assurance … customer service and technical accuracy. Reporting & Analysis: Generate weekly and monthly KPI reports to identify technical trends, recurring faults, or team training gaps. Knowledge Management: Maintain and expand the Service Desk Knowledge Base to empower analysts and promote end-user self-service. What We Are Looking For: Leadership Experience ...