Senior Application Support Analyst
- Location
- Aberdeen City, Scotland, United Kingdom
support efficiency. Support small changes, improvements and project activity where required. Help ensure incidents and requests are progressed within agreed service levels. Build positive working relationships with customers and internal support teams. Here are the key skills and experience relevant to this role: Experience in application support or technical … engagement and communication skills. Ability to manage priorities in a customer-facing delivery environment. A structured approach to documentation, governance, quality and continuous improvement. Collaborative working style with a focus on customer outcomes. ITIL Foundation or equivalent service management experience. Experience with Microsoft technologies, enterprise applications or customer ...