1 of 1 Permanent Escalation Management Jobs in Aberdeen

continuous enhancement of IT services across the organisation. This role is responsible for ensuring high levels of service quality through effective service delivery management, performance monitoring, incident and escalation management, supplier governance, and stakeholder engagement. Working closely with both business and IT teams, you will drive service … transition of new and changed services into live operation, and ensuring services continue to meet evolving business needs and expectations. Responsibilities IT Service Delivery Management and Service Improvement. Service performance monitoring and reporting. Major incident and escalation management. Supplier governance and service review activities. Stakeholder management across ...