1 of 1 Permanent Incident Management Jobs in Aberdeen

hundred real tickets a month alongside a monthly patching cycle. The service runs inside the customer's own ServiceNow platform and their ITIL-aligned incident, request and change processes. You won't be introducing our tooling — you'll be making our delivery work well inside theirs, and evidencing that … named Service Delivery Manager, accountable for service governance, performance reporting and escalation Own attainment of the contracted service levels and KPIs, including incident response and resolution SLAs, patch compliance, backup and restore success, DR test compliance and repeat incident rate Manage the service credit regime — track exposure, understand ...