Service Desk Analyst
- Hiring Organisation
- Adroit People Ltd
- Location
- Aberdeen, Aberdeenshire, Scotland, United Kingdom
- Employment Type
- Permanent
- Salary
- £40,000
service Desk Excellent communication and conversation skills in English with a Versant Score of 70 Good Knowledge of Incident, Change and Problem Management Manage Service Desk activities, including: Owning overall responsibility for Incident and Service Request process handling on the Service Desk Liaise with the Service Manager Help … issues promptly as per the defined escalation matrix to minimize business disruption. Ensure all incidents are regularly updated in the incident management system, capturing relevant details, resolutions, and actions taken to enhance knowledge sharing and historical tracking. Strong working knowledge of ITSM tools like ServiceNow for effective ...