1 of 1 Permanent Problem Management Jobs in Aberdeen

standards and agreed customer ways of working. Maintain high standards of ticket quality, documentation, categorisation, prioritisation and ownership. Follow the agreed Incident, Request, Knowledge, Problem and Change processes and understand how Service Desk activity contributes to the wider service. Use ServiceNow and other approved tools correctly and consistently … maintain accurate operational information. Identify ageing, recurring, misrouted, incorrectly prioritised or poorly documented work and take appropriate action. Support effective queue management and contribute to the achievement of SLA, KPI and customer performance targets. Recognise operational risk and elevate issues where service quality, customer commitments or team performance ...