1 of 1 Permanent Workload Management Jobs in Aberdeen

expected to bring strong technical knowledge, sound judgement and a consistent focus on service quality and customer outcomes. In addition to managing their own workload, the role provides technical guidance and peer support, helps maintain operational standards and leads by example. The Senior Service Desk Analyst plays an important … consistently to maintain accurate operational information. Identify ageing, recurring, misrouted, incorrectly prioritised or poorly documented work and take appropriate action. Support effective queue management and contribute to the achievement of SLA, KPI and customer performance targets. Recognise operational risk and elevate issues where service quality, customer commitments or team ...