3 of 3 Permanent Service Delivery Jobs in Aberdeenshire

goals. We are looking for a Customer Experience Manager to manage all of the operational-focused elements of the customer experience between Sword and our Energy customers, ensuring the service they receive retains existing engagements, maximises current and future revenue opportunities, and demonstrates a true partnership between both parties with value-add at the forefront of everything we do. … a dynamic, fast-paced and growing account environment, governed by an experienced leadership team and guided by a comprehensive technical group. Ideally, you will have an operational or project delivery background, with experience managing teams of people, delivering services, and comfortable working autonomously. Here's what the role looks like: Reporting to the IT Operations Lead , our Customer Experience … Manager will be responsible for all operational delivery activities, including service performance, work allocation , resource planning , risk management and line management of operational team leads in the services they manage. Work with key personnel both within SWORD and at the CUSTOMER to ensure our operational service is aligned to the needs and goals, enabling a demonstrable partnership More ❯

Management. This role ensures the secure, scalable, and efficient infrastructure necessary to support the company's SaaS platforms and internal teams. The position bridges cybersecurity, cloud reliability, and IT service delivery, playing a crucial role in enabling growth and compliance in a global environment. In this role, the Head of Cyber and IT will manage cloud infrastructure to More ❯

marine industry to enhance brand visibility and uncover new opportunities. Maintain accurate records and activity logs using Salesforce CRM. Collaborate with internal sales and operations teams to ensure seamless service delivery. Work closely with the Sales Manager to develop and execute a local sales strategy. Requirements: Proven experience in field sales, ideally within the marine or logistics sector. Strong More ❯