First/Second Line Support Desk Engineer
- Hiring Organisation
- Southern Communications Ltd
- Location
- Abingdon, Oxfordshire, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £28,000
incoming tickets, calls, and emails from clients. Provide first-line diagnosis and resolution for common IT issues. Escalate unresolved issues to 2nd/3rd line or specialist teams. Log all incidents accurately in the ticketing system. Ensure timely updates and closure of tickets. Deliver remote ...