2 of 2 Permanent Technical Manager Jobs in Abingdon

over a decadewe havebeen partnering with the world's leading awarding bodies to deliver intuitive,secure,and reliable e-marking solutions. Visit our website to find out more: The Technical Delivery Manager is responsible for the effective delivery of high-quality technical products and services in line with customer requirements and contractual commitments. They will be an … With a background in technology, they are responsible for delivery management of bespoke software products using internal and third-party software development, architecture, quality assurance and infrastructure teams. The Technical Delivery Manager will work with customer facing Project Managers and internal technical delivery teams, to ensure effective operational delivery of customer change to RM's products through … all stages of the delivery lifecycle (requirements, development, testing and roll out).They span customer, project, and technical teams and are equally at home working directly with customers or RM business delivery teams to plan and deliver change or resolve technical challenges in software development, quality assurance and infrastructure. Responsibilities Technical Delivery - Planning Working with customer facing More ❯

customer contact and operation, enabling Gigaclear to deliver a world class experience to our customers. Purpose of the job In this role, you will be focused on leading a Technical Support team, empowering and enabling them to handle all types of technical customer queries throughout the lifecycle of our customers. Note: this is an office based role, our … and in line with the Email, Ticket cases and Telephone call volumes received, ensuring SLAs and KPIs are met Leadership and day to day management of a team of Technical Support Advisors who provide a wide range of support for Broadband, Product and Service related technical issues and queries Ensuring that processes are adhered to and that systems … effectively. Knowledge & Skills Essential: Proven experience in the delivery of outstanding customer experience and ability to coach and mentor individuals Hands-on experience in a helpdesk, service desk, or technical support role with enough understanding of the complexities your team faces to be able to provide insightful, supportive guidance Use own initiative with a positive, 'can do’ attitude Strong More ❯