IT Business Project Partner
Accrington, Lancashire, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Freight Personnel
effective Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), curate a comprehensive knowledge base, measure user satisfaction (CSAT, NPS), and drive thorough incident root-cause analysis. * Stakeholder Engagement & Communication: * Act as a trusted advisor and key liaison for UK franchise partners, country management, and functional leads. * Produce clear, data-driven status reports and executive dashboards tailored for the UK … the UK operations.Key Relationships* VP of IT - EMEA * UK Country Manager * UK IT Manager & Help Desk Team * Development partners (internal & external) supporting UK systems * UK Franchise partners & store owners Skills & Experience * Proven track record of 7+ years in IT business analysis, product ownership, or IT governance roles, ideally within multi-site or franchise organisations operating in the UK. * Demonstrable … awareness of UX/UI best practices. * Hands-on experience establishing and embedding IT governance frameworks (including release, testing, and security) within an organisation. * Excellent stakeholder management, facilitation, and communication skills, comfortable interacting at all levels within a UK business structure. * Highly analytical mindset with a strong ability to clearly link technology initiatives to key commercial KPIs (e.g., sales More ❯
Employment Type: Full-Time
Salary: £40,000 - £50,000 per annum
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