1 of 1 Permanent Customer Service Jobs in Addlestone

from experienced colleagues while gradually building your capability and confidence in a wide range of IT support tasks. Key Responsibilities: Provide first-line support for basic IT incidents and service requests under supervision. Assist in documenting recurring issues and solutions for core business systems. Support users with day-to-day system queries, escalating more complex issues when necessary. Help … maintain accurate records within the IT Service Management (ITSM) system. Assist in documenting processes and updating internal knowledge bases. Carry out routine system administration tasks as assigned. Communicate with external suppliers as directed by senior team members. Escalate unresolved issues promptly to senior colleagues or management. Follow change management procedures with guidance. Handle general administrative duties, including acting as … when needed. Willingness to develop professional communication skills. Strong attention to detail and eagerness to continuously learn. A proactive approach while seeking guidance when unsure. Commitment to providing excellent customer service. Nice to Have: Exposure to or curiosity about emerging IT support technologies. Experience in customer service or similar roles. Experience & Education Experience: No prior professional experience More ❯