IT Support Trainee
- Hiring Organisation
- VIA MATCH LIMITED
- Location
- Addlestone, Surrey, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £30,000 per annum
building your capability and confidence in a wide range of IT support tasks. Key Responsibilities: Provide first-line support for basic IT incidents and service requests under supervision. Assist in documenting recurring issues and solutions for core business systems. Support users with day-to-day system queries, escalating more … complex issues when necessary. Help maintain accurate records within the IT Service Management (ITSM) system. Assist in documenting processes and updating internal knowledge bases. Carry out routine system administration tasks as assigned. Communicate with external suppliers as directed by senior team members. Escalate unresolved issues promptly to senior ...