2 of 2 Permanent Service Management Jobs in Alderley Edge

nationality, language, education, ethnicity and cultural background, gender and gender identity/expression, sexual orientation, generation, age, socioeconomic background, neurodiversity, religious background, abilities or disability. Job Title: Head of Service Management Contract Type: Permanent Location: Edinburgh/Alderley Working style: Hybrid 50% home/office based Closing date: 30th June 2025 As Head of IT Service Management, you will lead a diverse and high-performing team of approximately 30 professionals across key service functions and ITIL processes including Service Managers, Service Reporting & Analytics, Service Level and Availability Management, Configuration Management, Service Integration, Change Enablement, Release Management, Incident Management and Problem Management. You will be responsible for shaping … and executing the IT service strategy, ensuring the delivery of consistent, customer-focused, and efficient IT services across the organisation. This role is pivotal in driving operational excellence, embedding service management into platform teams, and enhancing service performance through data-driven insights and automation. You will work closely with senior stakeholders to align service delivery More ❯

Services and Server for Development Teams releasing to on-premises and Cloud (Azure) infrastructure, managing day-to-day operations, ensuring the platform remains secure and compliant, supporting teams through service request and incident processes, and providing enabling services and engineering accelerators. The Platform engineer applies DevOps principles and practices to the management of the platform. About the role … CI/CD Pipelines and Agent Images. Design and deliver engineering accelerators required by Product Teams to maintain their Application Lifecycle Management. Develop automation for all aspects of platform service management including patching, upgrades and changes. Applying DevOps principles and tools, exploiting cloud, container, and infrastructure-as-code capabilities to help improve the automated provision, test, and operation … deployment and continuous delivery services (CI/CD), implementing and improving pipelines, managing complexity, and ensuring integrity, security, and reliability of pipeline services. Contribute to the ongoing maintenance and management of knowledge information, technical communities, documentation, and standards. Create reusable modules, which are scalable and easily maintainable for multiple development teams and multiple environments. Ensuring best practice is considered More ❯