1 of 1 Permanent Problem Management Jobs in Altrincham

role The Service Desk is currently a team of ten and are the single point of contact for Heywood customers for incident management and service requests. Your daily tasks will include: Provide a first-class, professional, and responsive support service to Heywood customers, both internal and external Investigate … customers to determine the appropriate urgency and assess the impact on their operations Identify common sources of incidents and provide comprehensive information to the Problem Management team so that they can minimise the rate and impact of recurring incidents About Us Heywood combines a passion for software with ...