1 of 1 Permanent Problem Management Jobs in Amersham

levels of customer service and satisfaction. Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance. Provide effective Problem management through trend analysis and investigation. Provide remote and hands-on support for all end user computing software and devices deployed … ability to organise, plan and work to agreed timescales whilst managing multiple tasks Ability to work calmly under pressure and maintain logical processes Excellent problem solving and diagnostic skills, leading to swift resolution of issues and clear decision on next steps Ability to work under pressure whilst remaining courteous ...