BMC Helix ITSM Technical Consultant/Architect
- Hiring Organisation
- Falcon Chase International
- Location
- Andover, Hampshire, UK
- Employment Type
- Full-time
Lapsed (Preferred) \n Key Responsibilities \n \n Design, develop, and implement end-to-end BMC Helix ITSM solutions across Incident, Problem, Change, Release, Asset, CMDB, Service Request and Knowledge Management. \n Lead migration activities from BMC Remedy on-premise environments to BMC Helix SaaS. \n Design and develop integrations … rules. \n Provide Level 3 production support, platform administration, upgrades, patching and performance optimisation. \n Work closely with business stakeholders, Solution Architects and Service Management teams to deliver scalable ITSM solutions aligned with ITIL v4. \n Produce technical documentation, solution designs, architecture diagrams and operational runbooks. \n Mentor junior ...