Service Desk Lead/ Junior Service Manager
- Hiring Organisation
- Hays Technology
- Location
- Andover, Hampshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £42000 - £47000/annum £42,000 - £47,000
environment. Whilst the position does not initially include direct line management responsibility, you will be comfortable taking ownership of service performance, driving improvements and influencing stakeholders across the business. You will possess a strong understanding of ITIL principles and have experience working within structured service delivery environments where customer … service and continual improvement are key priorities. Strong analytical skills are essential, with the ability to identify trends, produce meaningful reporting and recommend practical improvements.You will be an excellent communicator who can build effective relationships with both technical and non-technical stakeholders. A customer-first mindset, combined with professionalism ...