1 of 1 Permanent Customer Retention Jobs in Angus

Maintain organised documentation including roadmaps, actions, and improvement plans - Work closely with internal teams to translate technical solutions into business discussions. Key Skills - Exceptional customer focus (not sales-driven): Demonstrates genuine empathy, actively listens to client needs, and is committed to delivering the right outcomes rather than pushing products … roadmap planning with clients - Experience working across multiple clients or accounts - Awareness of emerging technologies, including AI and cloud solutions - Experience supporting client retention or account growth initiatives Qualifications - Industry certifications (desirable but not essential), such as: Microsoft certifications ITIL Foundation Other relevant IT or service management certifications ...