Director, Customer Performance
angus, north east scotland, united kingdom
Mastercard
and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Customer PerformanceDirector, Customer Performance in Western Europe Overview: The role is the primary interface with customers and customer facing teams regarding customer performance (fraud rate, approval rate, authentication success rate, compliance with … standards) in Western European countries. Role: Responsibilities include selling and delivering Franchise Solutions (trainings, performance optimization projects, mandatory FMP reviews) and engaging with customers when there are performance issues (including rule violations). The role also requires identifying fraud trend and to share these with product teams, customers, banking associations and regulators. Reports to Vice President, Customer Engagement … to achieve common goals. Execution: drives execution with strong follow-up of action items, making efficient use of time and incorporating contingencies into planning and following through on commitments. Performance: is focused and results driven, able to identify opportunities for selling Franchise Solutions and other Mastercard services. Flexibility: exhibits flexibility and commitment demonstrated by remaining focused when unanticipated changes More ❯
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