1 of 1 Permanent Service Analyst Jobs in Ashby-de-la-Zouch

An exciting job has arisen for a Service Analyst based in Ashby-de-la-Zouch to join a rapidly growing, globally recognised technology business in the transport industry. This forward-thinking organisation designs and manufactures innovative systems that support public transport networks across the UK and internationally, working with major operators including those in bus, rail and airport … environments. As a Service Analyst, you will work closely with the National Service Manager and act as a vital link between customers, field engineers and customer support teams. You will ensure technical issues are resolved efficiently, that accurate data is recorded, and that customers receive clear, detailed reporting. Key Responsibilities of the Service Analyst job … liaising with technical teams regarding known product behaviours. Respond to customer technical queries in a timely and professional manner, with particular focus on download-related issues. Work with the Service Manager and Account Managers to ensure data for meetings is accurate and up to date. Maintain system administration, ensuring fleet lists and system records remain accurate. Experience & Skills required More ❯