Customer Experience Lead – IT, Telco, UCaaS, CC - Mainly remote (2d/month LDN) - £75k + Car
- Hiring Organisation
- NST - Nova Source Technologies
- Location
- Ashton-Under-Lyne, Greater Manchester, United Kingdom
with around 2 days per month in central London, working from home the rest. As Customer Experience Lead previous experience leading the customer journey for Telco/IT focussed solutions is essential. As Customer Experience Lead previous experience within Communications (ideally Cloud, UC, UCaaS, Contact Centre … journey as well as key touchpoint and metrics. The Customer Experience Lead will analyse customer touchpoints and journeys to the design and map to continuously improve end customer experience. The Customer Experience Lead would work closely with Sales and Operations and be focused predominantly on the post ...