1 to 25 of 34 Permanent Customer Service Jobs in Avon

support services are planned and delivered in line with business objectives, budgets and agreed contractual obligations and expectations. The intention for this position is to create a positive, collaborative customer journey from bid to service delivery execution. Role Key Accountabilities Customer and Stakeholder relationship management • Establish and maintain strong relationships with external clients and organisations to understand … and meet their service needs. • Align with our clients customer expectations to ensure a shared understanding of service delivery goals. • Manage and oversee supplier relationships in accordance with contractual agreements and agreed SLAs. • Deliver high-quality service and support while adhering to our clients processes and standards. • Contribute to the overall success of the department and … provide support in other areas as needed Ownership and initiative • Serve as an escalation point, responding promptly and effectively to service alerts and issues. • Proactively mitigate potential or actual service disruptions, ensuring swift resolution • Support customer onboarding for service-specific requirements - inclusive of process creation Continual service improvement • Lead and support initiatives to enhance service More ❯

We are seeking a Service Manager to join our client's team, responsible for ensuring that support services are planned and delivered in line with business objectives, budgets and agreed contractual obligations and expectations. The intention for this position is to create a positive, collaborative customer journey from bid to service delivery execution. Key Accountabilities Customer and Stakeholder Relationship Management Establish and maintain strong relationships with external clients and organisations to understand and meet their service needs Align with customer expectations to ensure a shared understanding of service delivery goals Manage and oversee supplier relationships in accordance with contractual agreements and agreed SLAs Deliver high-quality service and support while adhering … Contribute to the overall success of the department and provide support in other areas as needed Ownership and Initiative Serve as an escalation point, responding promptly and effectively to service alerts and issues Proactively mitigate potential or actual service disruptions, ensuring swift resolution Support customer onboarding for service-specific requirements - inclusive of process creation Continual Service More ❯

Help shape customer service decisions through data. Use Power BI and SQL to spot trends and improve customer experience. Join a friendly Bristol-based team with a collaborative culture. Gain exposure to senior stakeholders and make a real business impact. This is a chance for an experienced MI Analyst to join a busy and supportive Customer Service team on a 12-month fixed-term contract (we also have an 8-month FTC available for this role too). This is a great opportunity for someone with a year or two of experience in MI analysis to develop their skills, work on meaningful projects, and directly influence how the business understands and supports its customers. … What youll be doing: Youll be the go-to person for producing reports, spotting trends, and creating insight that shapes how the customer service team operates. Day-to-day, youll run and maintain regular reporting, build visual dashboards, and carry out deeper analysis to understand key topics like customer churn, call volumes, and reasons for customer More ❯

Head of Service Desk Microsoft Partner (Up to £70K DOE) My client is a fast-growing, Microsoft services partner delivering outstanding cloud, infrastructure, and managed services across enterprise and SMB markets. They are committed to operational excellence and delivering world-class customer experiences. Role Overview As Head of Service Desk, you will lead the entire support function … ensuring high-quality service delivery across 1st, 2nd, and 3rd lines. Youll provide strategic leadership, shape customer service standards, and act as the senior escalation point for complex issues. Key Responsibilities Oversee day-to-day operations of the Service Desk, ensuring consistent SLA adherence and outstanding customer experience Design and implement ITIL-aligned processes, policies … and workflows to support scalable service delivery Act as the primary 3rd-line escalation point, particularly for complex or technical incidents Mentor and develop your team, fostering a culture of collaboration and continuous improvement Work with Infrastructure, Security, and Project teams to streamline coordination and issue resolution Own reporting dashboards and KPIs, driving service performance and highlighting areas More ❯

DOE Bonus : 20% potential - Up to £70,800 OTE Location: Samsung Experience Store , Stratford Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting opportunity for you! We are looking … you will play a pivotal role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that enhance customers' connected lives. Core Responsibilities: Health & Safety: You'll lead by example, ensuring the highest standards of health … resources effectively will be crucial, ensuring budgets are adhered to and optimized across various areas. Deliverables: Shop Floor Excellence: Your focus on shop floor management will ensure a seamless customer experience. Performance Management: You'll observe and track performance metrics across the team, providing valuable insights and feedback. Customer Experience: Delivering a great brand experience will be at More ❯

Service Desk Analyst Bristol/Hybrid What it's like to work at Landmark: At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and … Policies Join us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally. The Opportunity We are looking for a skilled Service Desk Analyst to work as part of a team to support a range of systems within the Landmark Information Group. You will be responsible for managing multiple concurrent tasks … other offices located in the United Kingdom to provide physical support About You To be considered for the role you will need to have:- ITIL V4 Foundation or previous Service/Support Desk experience Exposure to Microsoft 365 Admin Centre, AD Good customer service skills Self-motivated Excellent time management & request\ticket management Strong technical support skills More ❯

Description We are looking for an MI Analyst to join the In Life Customer Services MI Team on a 12-month FTC/Secondment. This role reports into one of the MI Manager within the Customer Services Division and is responsible for delivering management information and insight to support our departmental and company objectives. The successful individual will … example (but not limited to) Power BI, OAS, My SQL, Snowflake etc. Working closely with many different stakeholders to identify opportunities and deliver analysis to drive operational improvements to customer experience and business processes. Working within the defined quality process to follow best practice, share knowledge, engage in workshop/peer review type activities and critically reviewing the quality … key business decisions, including visualising data to draw out insights to identify patterns, trends and outliers in a variety of data sets. You will have proven experience in using customer & operational data to drive recommendations that deliver commercial and operational gains, including manipulating large datasets, using different programming tools and analytical software. As an analyst you will be comfortable More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established Bristol based client who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a … keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role … working in Bristol. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

/2 nd/3 rd Line Helpdesk Support to support and maintain the existing managed IT support client base, while acting as the technical escalation point for the Service Desk team. This is a varied and hands-on role with responsibility for their service desk, escalations, and involvement in technical leadership across the business. This role will … be office based three days per week , with two days working from home . Key Responsibilities will include: Acting as the technical escalation point for the IT Service Desk Providing support via tickets, email and phone Assisting with pre-sales technical support Leading the response during P1 critical issues Completing BAU tasks including patch management , vulnerability management , and backend … system troubleshooting Onboarding new clients when needed Supporting non-technical colleagues with escalated issues Reporting directly to the Service Desk Manager The Person: For this role, our client is seeking someone with a strong technical background in IT support, particularly within Azure and Microsoft 365 environments. Experience in an MSP environment is highly desirable. Previous experience in a Senior More ❯

seeking: Communication Ability to interact with Business users in a professional manner Ability to communicate directly with peers and customers remotely or face-to-face Excellent presentation skills Highly customer focused with a drive to work collaboratively High Performer Strong analytical and problem solving skills Ability to make recommendations and take decisions Highly organised with effective time management and … Proven Experience of Oracle ODI/OAS Experience in AWS (in particular terraform, lambda, step functions, S3) Understanding of machine learning or data science, including python. Experience working with customer or vehicle data. Who you'll be working with This role would be to join the data portion of the Customer team, where we work across the business … data engineers and analysts working closely alongside members of the business in an agile way to deliver quick, innovative value. This role would be one of five within the Customer area, while the wider D&BI team has around 30, allowing team members significant opportunity for training and movement within the team. Benefits Motability Operations is a unique organisation More ❯

Manager. Purpose of the Role To lead the development and evolution of the Drive Smart telematics product within Motability Operations' Insurance Solutions team. The role focuses on delivering positive customer outcomes while reducing insurance costs through data-driven insights and behavioural change. Key Responsibilities Develop and refine the telematics roadmap post go-live. Use telemetry data and driving behaviour … to reduce claims frequency and severity. Collaborate with cross-functional teams to ensure strategic alignment and effective delivery. Monitor product performance using data and analytics, driving continuous improvement. Balance customer-centricity with commercial and risk considerations. Support the Operations and Proposition Manager in executing the insurance strategy. Champion agile methodologies and foster a culture of collaboration and pragmatism. Qualifications … proficiency in data tools. Effective stakeholder management and communication skills. Experience with technical product delivery, especially involving telematics or insurance technologies. Desirable Familiarity with the Motability Scheme or similar customer-focused organisations. Knowledge of telematics, repair industry, or external stakeholder engagement. Line management experience or potential to develop into a leadership role. Who you'll be working with Reports More ❯

It will focus on expanding the existing mission critical ecosystem of Data and BI systems for analytics and decision making, using Primarily Data Warehouse/Mart, Data Lake, Self Service BI Tools and Data Science/ML platform using Oracle, Snowflake and AWS tech stack. Qualifications We are looking for a skilled Lead Data Engineer who: Personal Attributes: Self … practices and learn quickly Passionate about data and technology and its application to solve business problems Excellent interpersonal skills and the ability to communicate at all levels Be highly customer focused with ability to work collaboratively Strong influencing and negotiating skills in a personable and professional manner Strong analytical skills, both qualitative and quantitative Ability to make recommendations and … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You'll develop e-learning and training content for face-to-face and virtual trainer led sessions. You will also develop communication and resources content for email campaigns … and learning outcomes. You will collate qualitative and quantitative analytics and feedback to evaluate and measure the impact of communication and training, sharing insights into trends and opportunities with Customer Services teams to support continuous improvements. Qualifications You will have gained the following skills/experience: You're passionate about communication, learning and development and the difference that this … internal customers and internal and external stakeholder relationships enabling you to understand their needs, identify, challenge, and recommend suitable solutions and the benefits, manage expectations, and provide a quality service delivery. Experience of or ability to quickly learn and pick up or new systems, technology, and software to create, manage and deliver digital content such as content management systems More ❯

Red Recruitment is recruiting a Customer Operator to join our client who offers CCTV and Alarm Services to other businesses. The ideal candidate will be reviewing CCTV footage and handling inbound and outbound calls as well as completing administrative tasks relating to the footage. This role will be working within a close knit team, is night shifts only and … be a successful candidate for this role, please note the client will conduct credit checks and background referencing (for the past 5 years). Benefits and Package for a Customer Operator: Salary: £26,667 per annum Hours: 4 on 4 off, night shifts (7pm - 7am) Contract Type: Permanent Location: Whitchurch, Bristol Located near The Imperial Retail Park Matching pension … contributions 4* life assurance Generous holiday allowance Free onsite parking Small and friendly team Key Responsibilities of a Customer Operator: Alerting the relevant individuals of any suspicious activity, this may be making telephone calls to various departments within and outside the business, this can include the police, a client and/or the management team Ensuring all data received More ❯

Red Recruitment is recruiting a Customer Operator to join our client who offers CCTV and Alarm Services to other businesses. The ideal candidate will be reviewing CCTV footage and handling inbound and outbound calls as well as completing administrative tasks relating to the footage. This role will be working within a close knit team, and the salary is … be a successful candidate for this role, please note the client will conduct credit checks and background referencing (for the past 5 years). Benefits and Package for a Customer Operator: Salary: £26,667 per annum Hours: 4 on 4 off, alternating days and night shifts (7am - 7pm and then 7pm - 7am) Contract Type: Permanent Location: Whitchurch, Bristol Located … near The Imperial Retail Park Matching pension contributions 4* life assurance Generous holiday allowance Free onsite parking Small and friendly team Key Responsibilities of a Customer Operator: Alerting the relevant individuals of any suspicious activity, this may be making telephone calls to various departments within and outside the business, this can include the police, a client and/or More ❯

Gloucestershire Are you an Engineer from an electrical background looking for a fully office-based role, where you will receive specialist manufacturer training to lead the technical support and service function in the UK? In this office-based role you will be handling 4 Service Engineers and dealing with their technical enquiries, sorting and selecting spare parts, along … with managing service contracts. You will be given full product training allowing you to become the technical expert in the UK, with the support of the European head office. This company manufacture, service, and maintain a range of commercial catering equipment and are a subsidiary of a global conglomerate which operate in almost every continent. They pride themselves … role which is fully office based that they can truly mould into their own, progressing their career as the leading technical engineer in the country. The Role: Handling 4 Service Engineer and their technical queries over the phone Organising and selecting spare parts for specialist equipment Liaising with Sales, Engineering, Customer Service and the European Head Office More ❯

big successes, with lots of exciting new projects also in the pipeline. Key aspects of working in an agile team at MO Focus on delivering working software Blending user (customer) feedback and best practice to evolve what we deliver Continuously inspect and adapt how we deliver software Utilise great testing principles, TDD & automation A "build to run mindset", ensuring … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

clear and compelling product. Assist with design solutions that bring efficiencies to the business. Assist with the creation of a comprehensive product roadmap that aligns with business goals and customer needs. Prioritise features and initiatives based on strategic value. Platform development Work closely with our colleague to understand the requirements. Foster a collaborative and agile work environment. Explore methods … to improve user experience by leveraging self-service and automation. Identify inefficiencies and remediate with a focus on the thinnest viable model. Stay up to date with industry trends and explore new technologies to enhance the platform. Qualifications Minimum criteria Experience working with AWS (eg VPC, RDS, API Gateway, SES, Route53) Experience working with Terraform Strong command line experience … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

from both you and your team. You're a strong facilitator and can work in ambiguous situations, demonstrating the ability to work with agility. You thrive off providing excellent customer service, and you enjoy using your stakeholder management and interpersonal skills to both lead and work as part of a team. To join the team, you must also … farming roots we've grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn't gone to our heads. We're proud to remain completely customer focused, down-to-earth and committed to the rural communities we've grown from. Our ethos - of trust, respect and personal service - lies at the heart of all More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £28k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

administrative point of view, provided by a digital agency Skills, knowledge & experience Essential professional and technical experience Experience of recreation management with an emphasis on safety, efficiency, and excellent customer service delivering large, professional websites and digital projects, using Drupal commercial experience working with LAMP/LEMP technology stack full-stack development experience (OO PHP, HTML, CSS, JS … with any PHP debugger (we use xdebug ) Benefits Alongside your salary, Forestry England contributes an average of 28.97% towards your pension. You will become a member of the Civil Service Defined Benefit Pension Scheme. 25 days holiday a year, raising by one day every years service, up to 30 days (pro-rated for part time employees) plus additional More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

bonus 15% Java, Springboot, Microservices, React, TDD, BDD, Agile, AWS I’ve partnered with a leading organisation in the mobility space, delivering cutting-edge digital solutions that directly improve customer experience and operational efficiency.This is a hands-on engineering role at the heart of innovation, platform enablement, and DevEx. You’ll work across multiple squads, collaborating with product, security … drive real impact, from AI-powered call centre tools to mobile apps supporting EV journey planning for customers. Recent projects include: Building and scaling AI-backed NLP tools for customer service automation Delivering an internal mobile app for accessible journey planning Standardising AWS-native tooling and CI/CD pipelines across 15+ teams and 300+ services Migrating core More ❯

deliver results in a competitive, target-driven setting. You bring first-class communication, relationship-building and negotiation skills - underpinned by strong business acumen. You are committed to delivering exceptional customer service in every interaction. You are a results-driven individual who thrives when managing competing priorities. You enjoy collaborating within a team and are dedicated to continuous learning More ❯

become a task expert all whilst retaining a great work life balance. This company have been established for over 20 years, and strive to provide a first in class service, they have a low staff turnover and a great close knit team culture and are now looking to expand. This role will suit anyone who has an interest or … The Person: * interest in Techology or Engineering *Likes to speak to people Keywords: Filton, Stoke Gifford, Hambrook, North Bristol, Bradley Stoke, Patchway, Winterbournbe, Emersons Green, Technical Support, Support Officer, Customer Service Reference Number: 255915 To apply for this role or to be considered for further roles, please click 'Apply Now' or contact Harry Heal at Rise Technical Recruitment. More ❯