IT Service Management Analyst Location: Bath (3 days a week onsite) Hours: 37 hours per week Salary: £45,000 Are you ready to step up and make your mark in IT Service Management? We're building a brand-new team and looking for someone with energy, passion, and enthusiasm , someone who's not afraid to have a … voice and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request trends to identify opportunities … for automation and better ways of working. Coordinate and support Change Management , ensuring documentation and impact assessments are up to date. Maintain and develop the IT knowledge base and service catalogue. Generate reports and dashboards to track key performance indicators (KPIs) and service metrics. Assist with root cause analysis and problem management to prevent recurring issues. Collaborate with ITMore ❯
IT Support Technician [Weston-super-Mare] | Full-time | Permanent About the Role We're looking for an enthusiastic IT Support Analyst to join our collaborative and forward-thinking client. If you have hands-on desktop support experience, enjoy solving problems, and thrive in a fast-paced environment, this could be the perfect role for you. What You … 1st and 2nd line support for hardware and software issues across the business Managing and resolving service desk tickets within agreed SLAs Installing, configuring, and maintaining desktop systems and IT equipment Supporting user account management via Active Directory and Office 365 Assisting with IT equipment moves, upgrades, and installations Collaborating with the wider IT team to troubleshoot … and escalate issues when required Contributing to IT projects and continuous improvement initiatives Keeping accurate records of assets and service desk activity What We're Looking For Minimum 1 years' experience in a desktop support or IT technician role Knowledge of Windows 10, Microsoft Office Suite, and basic networking (DHCP, IP) Experience with Active Directory and Office More ❯
IT Support Technician Job Type: Full-time Location: North Bristol Salary Dependant on Experience We are seeking an IT Support Technician to work for a leading organisation based in North Bristol. This role involves providing timely assistance to end users, delivering high-quality customer service, and collaborating closely with 2nd and 3rd line support teams for issue escalation … and resolution. The ideal candidate will contribute to IT onboarding processes and support the secure recycling and disposal of outdated IT equipment. Day-to-day of the role: Provide responsive 1st line support for hardware, software, and network-related issues. Reset user passwords, unlock accounts, and manage user access permissions. Log, track, and update support tickets accurately and … communicate ticket progress to users. Install, configure, and decommission desktops, laptops, peripherals, and mobile devices. Maintain the IT asset register, including hardware inventory and software licensing. Assist in the creation and maintenance of internal IT documentation and knowledge base content. Support the secure recycling and disposal of outdated IT equipment. Carry out additional admin tasks to support More ❯
security principles and practices. Knowledge of a range of technical security controls and their operations Familiarity with compliance and audit tools, risk assessment methodologies, and security technologies. Broad ranging analyst skills acquired while working on diverse IT and/or business projects. Proven experience in performing IT/Cyber security control assessment reviews. Experience working with Information More ❯
