Permanent SLA Jobs in Avon

7 of 7 Permanent SLA Jobs in Avon

Service Desk Manager

Bristol, Avon, South West, United Kingdom
Hybrid / WFH Options
Set2Recruit
strategic leadership, shape customer service standards, and act as the senior escalation point for complex issues. Key Responsibilities Oversee day-to-day operations of the Service Desk, ensuring consistent SLA adherence and outstanding customer experience Design and implement ITIL-aligned processes, policies, and workflows to support scalable service delivery Act as the primary 3rd-line escalation point, particularly for complex More ❯
Employment Type: Permanent, Work From Home
Salary: £70,000
Posted:

Service Manager

Emersons Green, Bristol, Avon, England, United Kingdom
it stars
service quality, cost efficiency, and risk reduction. • Develop and refine service processes, identify areas for improvement, and contribute to solution development. Service reporting and analysis • Monitor and report on SLA and KPI performance, providing detailed analysis, insights, and recommendations for improvement. • Analyse customer KPIs to identify trends, addressing any issues promptly with corrective actions Desired Knowledge, skills and experience for More ❯
Employment Type: Full-Time
Salary: £35,000 - £40,000 per annum
Posted:

Service Delivery Manager - Bristol (In Office) - £36,000

Bristol, Avon, England, United Kingdom
WüNDER TALENT
service quality, cost efficiency, and risk reduction Develop and refine service processes, identify areas for improvement, and contribute to solution development Service Reporting and Analysis Monitor and report on SLA and KPI performance, providing detailed analysis, insights, and recommendations for improvement Analyse customer KPIs to identify trends, addressing any issues promptly with corrective actions Essential Knowledge, Skills and Experience Service More ❯
Employment Type: Full-Time
Salary: £30,000 - £35,000 per annum
Posted:

End User Support Engineer

Bristol, Avon, South West, United Kingdom
Hybrid / WFH Options
Hargreaves Lansdown
Hargreaves Lansdown is a leading FinTech company, undergoing a large technology transformation. As part of this journey, we are looking for an End User Support Engineer with considerable experience in supporting a Windows and Mac environment; someone who enjoys working More ❯
Employment Type: Permanent, Part Time
Salary: £35,000
Posted:

2nd Line IT Engineer (Mac and PC MSP) - Bristol, Exeter or Bath Only

Bristol, Avon, South West, United Kingdom
Hybrid / WFH Options
Purple Computing Ltd
PLEASE ONLY APPLY IF YOU RESIDE IN OR UNDER AN HOUR OF TRAVEL TIME TO ONE OF THE FOLLOWING AREAS: Bristol, Bath or Exeter We are hiring for an L2 Engineer! Based in Bath, Bristol, Exeter, or nearby, youll enjoy More ❯
Employment Type: Permanent, Work From Home
Salary: £35,000
Posted:

IT Field Delivery Engineer - Bristol Bath Taunton

Bath, Avon, England, United Kingdom
Verelogic IT Recruitment
IT Field Delivery Engineer Location: Bristol Bath Taunton Role Purpose: To attend customer sites to provide support on IT hardware and software products within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key Responsibilities: Conduct diagnostics, repair, and replacement of PCs, laptops, printers, and retail … Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve the required commit time and accurately reflect work done through quality updates. This More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

IT FIELD DELIVERY ENGINEER BRISTOL

Bristol, Avon, South West, United Kingdom
Verelogic IT Recruitment
/Saturday 9am - 8pm/Sunday 9am - 6pm Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key responsibilities: Will be required to conduct activities for diagnostics, repair and replace … Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way More ❯
Employment Type: Permanent
Posted: