2 of 2 Permanent Ticket Management Jobs in Avon

Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting steps Ensuring our EUC compliance levels meet our high standards Keeping our Asset management system UpToDate Keeping all knowledge base support documentation up to date Occasional Visits to other offices located in the United Kingdom to provide physical support About You To be … will need to have:- ITIL V4 Foundation or previous Service/Support Desk experience Exposure to Microsoft 365 Admin Centre, AD Good customer service skills Self-motivated Excellent time management & request\ticket management Strong technical support skills and experience Excellent communication skills with the ability to communicate technically at all levels About Us Landmark Information Group holds … and thought leadership in the property industry, being a supplier of national property-related data. We deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets. This is a chance to join the business as we make major steps forward in leveraging the latest cloud and large-scale technologies to More ❯

to other UK-wide MoD sites. Typical Responsibilities Assist Users by performing service delivery support activities Actively support the team to resolve support desk items and assist in effective ticket management, in order for the team to achieve service level agreements Actively manage end user expectations through effective communications to provide high levels of service Make frequent contact More ❯