Service Desk analyst
- Hiring Organisation
- Nextech Group Limited
- Location
- Bristol, Avon, South West, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £30,000
setting. Key Responsibilities Provide 1st and 2nd line support to end users via phone, email, and ticketing system Troubleshoot issues relating to Windows, Microsoft 365, and basic networking Manage incidents and service requests in line with SLAs Escalate complex issues to senior engineers where required … customer-focused support experience Technical Skills & Experience Previous experience in a Service Desk/Helpdesk role, ideally within an MSP Strong knowledge of Windows 10/11 and Microsoft 365 Basic understanding of Active Directory (user management, group policies) Familiarity with ticketing systems and ITIL-based ...