IT Helpdesk Manager
- Hiring Organisation
- Nextech Group Limited
- Location
- Aylesbury, Buckinghamshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £50,000
escalations and service improvement initiatives. The Role Leading a team of 6-8 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point … will provide guidance and support on complex issues whilst helping to drive continuous improvement across people, processes, and technology. Key Responsibilities Team Leadership & Development Lead, mentor, and develop a team of support engineers across both technical and customer service disciplines. Conduct regular 1-2-1s, performance reviews, coaching ...