Service Desk Manager
- Hiring Organisation
- MSP Talent Bridge Ltd
- Location
- Aylesbury, Buckinghamshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £40,000 - £50,000 per annum
directly Lead by example, working alongside engineers to demonstrate best practice in both troubleshooting and support techniques Take ownership of priority incidents, managing response, communication, and escalation Perform periodic reviews of ticket handling quality, troubleshooting standards, and customer communication, coaching the team based on real examples Shadow support engineers … helpdesk team Strong Microsoft 365 and Windows endpoint administration skills Excellent understanding of networking fundamentals and security best practices Excellent organisational, analytical, and communication skills Customer-centric mindset with the ability to remain calm under pressure Desirable Experience in an MSP or IT services organisation ITIL Foundation ...