2 of 2 Permanent Continuous Improvement Jobs in Ballymena

trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design/Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model … across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about ...

within a SaaS or technology environment Solid understanding of Agile frameworks including Scrum and Kanban Customer-obsessed approach, using data and experimentation to drive continuous improvement Strong understanding of technology, ideally with exposure to AI and ML opportunities Confident stakeholder management across technical and non-technical audiences ...