ITSM Process Support Analyst
- Hiring Organisation
- A&O Shearman
- Location
- Ballymena, County Antrim, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP Annual
Process Support Analyst to join our IT Team , based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM … role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design/Acceptance into ...