Dynamics 365 CRM Manager
banbury, south east england, united kingdom
RABI
enabler of our mission to support farming people across England and Wales. PURPOSE OF ROLE We are seeking a proactive and technically skilled CRM Manager to lead the ongoing development, integration, and optimisation of our Microsoft Dynamics 365 CRM platform. This role will be pivotal in ensuring our CRM system supports strategic engagement, data-driven decision-making, and seamless … integrations with other systems, while enabling internal teams to use CRM tools effectively. This is a hands-on role requiring both strategic oversight and technical execution. KEY RESPONSIBILITIES CRM Development & System Management Lead the configuration, customisation, and continuous improvement of Microsoft Dynamics 365 CRM. Collaborate with internal stakeholders to gather requirements and translate them into CRM functionality. Work alongside … between Dynamics 365 and other platforms (e.g., event management, finance, volunteer management). Work with third-party vendors and internal IT to ensure secure and reliable data flows. Support API development and middleware solutions where needed. Strategic Insight & Reporting Provide actionable insights through CRM analytics and reporting. Support the development of engagement scoring models and supporter journey More ❯
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